Easy Returns
We want you to feel confident in your purchase. Return eligibility depends on the specific product and manufacturer, so we'll help you understand the policy that applies to your order before you send anything back.
Return Eligibility at a Glance
Many eligible products can be returned within 30 days, but this is not a universal return window. Depending on the brand and product, the policy may include:
- Shorter notification or return windows.
- Restocking fees and customer-paid return freight.
- Original-packaging, safe-repacking, or like-new condition requirements.
- Restrictions on oversized, made-to-order, or customized equipment.
- No change-of-mind return eligibility in some cases.
Check the Returns information on the individual product page before making arrangements.
How to Start a Return
- Contact Us. Contact our team before returning a product. Please do not ship it back without authorization.
- Confirm Eligibility. We'll confirm eligibility, the applicable manufacturer policy, the return address and instructions, any restocking fee, return freight responsibility, and packaging requirements.
- Safely Repackage the Product. Follow the confirmed instructions and the condition and packaging requirements for your item, including accessories and components where required.
- Return / Inspection. Send the authorized return to the confirmed address as instructed. The returned product will be received and inspected under the applicable policy.
- Refund Processing. Once the return is received and inspected, any approved refund is processed according to that policy, including applicable fees and timing.
Return Condition & Packaging
Eligible returned products must meet the condition and packaging requirements of the applicable manufacturer policy. These may include original packaging, safe repackaging, like-new condition, and all included accessories or components.
There is no single condition standard for every product. Confirm the requirements for your order before packing or shipping it.
Custom & Made-to-Order Products
Customized, personalized, and made-to-order products are generally not eligible for change-of-mind returns because they are produced specifically for the customer.
This does not exclude legitimate warranty or damage claims. If there is shipping damage, a manufacturing defect, or another covered issue, contact us about the issue so we can guide you through the applicable damage, warranty, or manufacturer process. For delivery inspection and damage guidance, see shipping and delivery.
Can I Cancel Before Shipment?
Cancellation eligibility depends on the order's status and type. In-stock products that have not shipped are generally easier to cancel.
Customized, made-to-order, or specially manufactured products may no longer be cancellable once production has started. Contact us as soon as possible about a cancellation so we can review your order and the applicable policy.
Large & Oversized Products
Some pool tables, arcade equipment, commercial machines, and other oversized products have manufacturer-specific return restrictions because of freight size, packaging, installation, made-to-order production, or return logistics.
This does not mean that every product in these categories is non-returnable. The applicable product and manufacturer policy controls.
Not sure whether your order is eligible for return?
Contact our team and we'll confirm the policy that applies to your specific product. For other ordering questions, see our Frequently Asked Questions.