General FAQ

You can place an order directly through our website by completing the standard checkout process. If you have a custom project, a larger order, or simply prefer speaking with someone first, you can also contact us by phone or email. Our team can walk you through the options, help configure your order, and assist you through the purchase process.

We accept major credit cards, including Visa, Mastercard, American Express and others, as well as PayPal, Google Pay and Shop Pay. Installment payment options may also be available through Shop Pay where eligible. We also support cryptocurrency payment using USDC.

Yes. If you need to divide your purchase across multiple credit or debit cards, contact us and we can arrange the split payments for you.

Absolutely. Contact us by phone or email and we can prepare a formal written quote for your order. Once you're ready to proceed, we can also provide an invoice and payment instructions.

Yes. We work with individual homeowners as well as businesses, schools, commercial establishments, government organizations and other institutions. We've handled everything from residential game rooms to custom school projects and deliveries to military facilities. If you're purchasing on behalf of an organization, contact us and we can help with the appropriate quote and ordering process.

Yes. All of our products include free shipping throughout the contiguous United States. Our standard free service is insured threshold delivery. For residential customers, lift-gate service is included where required. For commercial customers with an accessible loading dock, a lift gate is generally not required.

Delivery time depends on the product. Some in-stock products may be ready to ship within only a few business days, while made-to-order, customized or imported products may take several weeks. Depending on the item, lead times can range from a few days to approximately four, six or even eight weeks. The estimated lead time for a specific item is shown on its product page, and you can always contact us for the latest availability before ordering.

Most large tables and machines are professionally freight-shipped on a pallet or crate. Our standard free service is insured threshold delivery.

For residential customers, delivery includes lift-gate service where required so the shipment can be safely lowered from the truck. For commercial destinations with an accessible loading dock, lift-gate service is generally unnecessary.

If you need room-of-choice delivery, white-glove service, assembly, or another upgraded delivery arrangement, contact us for a separate quote. Pricing depends on the product, delivery location, stairs, access requirements, and the amount of handling involved.

Our standard free delivery includes insured threshold delivery throughout the contiguous United States. Residential deliveries include lift-gate service where required. Commercial customers with an accessible loading dock generally do not require a lift gate.

If you need the product moved beyond the threshold, delivered to a specific room, or assembled, contact us and we can arrange and quote an upgraded delivery service.

Yes. Please inspect freight carefully for visible damage before accepting and signing for the shipment. If you notice significant damage, make sure it is documented with the carrier and contact us immediately.

Contact us as soon as you discover shipping damage, even if it was not immediately visible at delivery. The sooner we can document and report it, the easier it is to work through the carrier or insurance claim.

We will guide you through the process. Depending on the nature of the damage, a solution may include replacement parts, repair, a partial refund for appropriate cosmetic damage, or replacement of substantially damaged components or equipment. Our goal is to make sure you ultimately receive the product you purchased in the condition you expected.

Yes, international shipping can be arranged on a case-by-case basis. We have shipped individual orders to Canada and can also investigate other international destinations. Contact us before ordering so we can review the product, destination and shipping requirements and provide a separate quote.

Absolutely. Call or email us and we'll be happy to walk you through the differences between products and help you choose what makes the most sense for your space, budget and intended use.

You are also welcome to contact us simply for advice. You do not need to have already decided to purchase from us. If we genuinely believe another product is a better fit for your situation, even one outside the options you're currently considering, we'll tell you.

Yes. We sell products designed for residential game rooms as well as equipment intended for commercial environments. This includes home-use products, professional-grade equipment, coin-operated machines and commercial arcade equipment.

Yes. A large part of our catalog includes customization options. Depending on the manufacturer and product, this can include custom colors, graphics, logos, finishes and other configurations across foosball, arcade, air hockey, pool and other categories.

Check the individual product page for available customization options, or contact us if you're planning a more specific custom project.

Yes. If you need a replacement part for a product we sell, contact us and we can supply or help source the appropriate part.

Most of our products include manufacturer warranty coverage, but the length and terms vary by brand and model. Please check the Warranty section of the individual product page or contact us if you'd like us to confirm the coverage before purchasing.

It depends entirely on the product.

Some products arrive fully assembled and ready to use. Others require only basic setup, such as attaching legs, rods or another major component. Some larger or flat-packed products require more involved assembly.

For example, some arcade machines arrive fully assembled, many pinball machines require relatively limited setup, some foosball tables require attaching legs and rods, while certain arcade kits require cabinet assembly.

The individual product page explains the assembly requirements whenever applicable.

Yes. Products requiring assembly include the appropriate assembly instructions. If you need additional help, contact us and we'll be happy to provide further instructions, documentation or guidance.

Yes. Assembly can be arranged either as part of a white-glove delivery service or separately where available.

Assembly pricing depends on the product and complexity of the job, but typically ranges from approximately $150 to $400. Contact us with the product and delivery location and we can prepare a specific quote.

Return eligibility depends on the product and manufacturer.

Many eligible products can be returned within 30 days, but some manufacturers have shorter notification or return windows, restocking fees, original-packaging requirements or restrictions based on the size or made-to-order nature of the product. Some products are not eligible for change-of-mind returns at all.

Before returning anything, contact us so we can confirm the policy that applies to your specific order. Products that are eligible for return generally need to be safely packaged and returned in the condition required by the applicable manufacturer policy. Once received and inspected, the refund is processed according to that policy.

Generally, no. Customized, personalized and made-to-order products are typically not eligible for change-of-mind returns because they were produced specifically for the customer.

If there is a manufacturing defect or shipping damage, contact us immediately and we will work with you under the applicable warranty, damage or manufacturer policy.

Yes. Return and cancellation terms can vary significantly by manufacturer and product.

Depending on the item, the policy may include a specific notification period, customer-paid return freight, a restocking fee, unopened or original-packaging requirements, a requirement that the item remain in like-new condition, or restrictions on large, customized or made-to-order equipment.

We recommend checking the Returns section on the specific product page or contacting us before purchasing if return flexibility is important to you.

It depends on the status and type of order.

In-stock products that have not yet shipped can generally be cancelled more easily. Customized, made-to-order or specially manufactured products may no longer be cancellable once production has started, because materials, labor or production capacity have already been committed to the order.

If you need to cancel, contact us as quickly as possible. We'll review the individual order and do everything reasonably possible to help.