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Alan-1 Liquid Death Arcade Redemption Game

by Alan-1
$13,499.00

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The Alan-1 Liquid Death Arcade Redemption Game: where the world's most culturally ferocious water brand meets a precision-engineered commercial arcade cabinet, built by hand in Tooele, Utah. This is the first Liquid Death video game ever made, and it plays exactly as chaotic and competitive as that brand demands.

Alan-1 and Liquid Death Collaboration and Licensing Banner

Designed for family entertainment centres, destination barcades, bowling complexes and trampoline parks that want a floor piece people stop, film and play twice. The footprint and the commercial specification rule out most home game rooms, and the copy will not pretend otherwise.

About Alan-1

Alan-1 has been engineering original arcade experiences in the United States since 2017. Their Area 52 factory in Tooele, Utah builds every cabinet by hand, from the custom i/oT input output electronics to the hand-applied cabinet artwork.

alan 1 logo

Alan-1 won the IAAPA 2024 Brass Ring Award for their Major League eSports platform, the connected play layer that runs across their entire lineup. They continue to attend the most popular expos every year. Owning an Alan-1 machine means owning something that was designed, built and supported domestically, with no outsourced corners.

The Alan-1 Booth at Amusement Expo 2026

The First Liquid Death Video Game Ever Made

Liquid Death has built one of the most recognisable brand identities in the beverage world: heavy metal styling, irreverent humour and the tagline Murder Your Thirst. This cabinet is the first time that brand has ever appeared in a video game.

Players stand at a bank of four Liquid Death taps while a parade of thirsty customers approaches with rising urgency. Serve them quickly and accurately, fill each cup to the sweet spot for a Perfect Pour, chain Pours together for a score multiplier and fire ice cubes at your opponent to disrupt their rhythm. Let a customer's thirst climb too high and they storm off, and points go with them.

Every round runs against a clock. The goal is simple to state and hard to do: serve as many drinks as possible before the clock strikes zero. 

That combination of a famous, culturally current brand on a proven tap serving mechanic is the reason this machine earns a crowd before anyone inserts a coin. Operators report players of all ages competing against each other from first contact.

Built on a Proven Game Engine

Liquid Death is an evolution of Soda Slam, Alan-1's own original title developed with DSM Arcade, which operators have described as performing on par with solid game pieces like Grand Piano Keys and Quick Drop.

Alan-1 rebuilt the entire game around the Liquid Death brand, replacing every drink with a Liquid Death flavour, each with its own distinct look and personality, and commissioning a completely reimagined graphic style throughout.

The cabinet artwork is hand crafted by Alan-1 studio artist Alejandro Radio, and the in-game graphics were redrawn to sit with Liquid Death's gothic design rather than simply carrying the logo.

The result is a game with proven redemption floor mechanics and a brand skin that earns attention no generic title can. It was the centrepiece of Alan-1's booth at IAAPA Expo 2025.

Preview of the Liquid Death machine at IAAPA 2025:

RGB LED Fill Up Tubes: The Signature Visual Effect

Each tap station features RGB LED fill up tubes that illuminate the moment a tap is pressed, rising in colour as the cup fills toward a Perfect Pour.

This is the element players film and post. The visual feedback is immediate and theatrical, and it turns the act of serving a drink into a light show visible from across the floor, drawing foot traffic without any additional signage.

65 Inch 4K UHD Display

The cabinet runs a 65 inch display at 3840 by 2160p, connected to the game PC by HDMI.

At 4K resolution the Liquid Death artwork, flavour characters and score graphics are sharp at any viewing distance across a busy floor, not just at arm's length from the screen.

Two Player Head to Head Competition

Two full player stations sit side by side, each with a 2-way spring loaded leaf switch tap handle joystick.

The joysticks are shaped like Liquid Death cans, one for each of the four flavours the game dispenses: Doctor Death, Psycho Cider, Severed Lime and Killer Cola. Each handle carries the artwork of the flavour it pours, so a player reaching for a drink is reaching for a recognisable can rather than a generic control.

Head to head play extends average session time, increases spend per visit and fills out the cabinet's footprint with two paying players simultaneously rather than one.

Physical Effects: Rumble Motors and Cabinet Knocker

Each player station has two rumble motors mounted beneath it, firing on game events to add tactile feedback to the on screen action. A cabinet knocker provides a separate physical impact effect tied to other moments in the game.

The combination means Liquid Death communicates through three senses at once: the screen, the audio and the floor under the player's feet.

For operators placing this in a venue with other cabinets, that physical layer is what differentiates the experience from a touchscreen game or a standard upright, and it is what keeps players describing the game to friends after they leave.

Redemption Ready for FEC Floors

The cabinet supports eTicket redemption through a cashless card reader. Two ticket dispenser signal amplifiers ship with every unit, one per player, and they interface with both mechanical and digital ticket dispensers.

The cabinet has no slot for a physical ticket dispenser, and installing one is not covered by the warranty. FEC buyers should plan their redemption workflow around cashless card systems from the start.

The game also operates purely for points without redemption, giving operators the flexibility to configure it for a bar or barcade floor where a ticket economy does not apply.

Payment, Cashless and Bill Acceptor Ready

Each cabinet ships with either a payment panel or a standard 2-slot coin door. Where a coin door is fitted, the coin mechs come preset to 25 cents. Free play is available from the operator menu at any time.

The cabinet carries one UCL standard 9-pin connector per player, two in total. UCL is the amusement industry's standard card reader connector, which means every major cashless system connects without adapters or splicing. If a venue already runs a cashless card platform, Liquid Death plugs into it directly.

A bill validator installation harness ships inside the coin box, packed and ready for operators who want to add a bill acceptor on site. The power cord, IEC type 13, is also packed inside the coin box.

MLeS: Free Connected Tournament Play, No Subscription

MLES Shield RGB rev logo

Major League eSports (MLeS) is Alan-1's free mobile app, available on Android and iOS. Players log in with an Alan-1 account to track high scores, earn league points, form teams and compete in official tournaments.

They receive a notification whenever someone beats their score on any connected Alan-1 cabinet.

An integrated global leaderboard links every connected cabinet to a worldwide pool of competitors. Every Alan-1 release, including Liquid Death, is eligible for the Alan-1 Championship Tournaments, which carry prizes for top performers. It was the MLeS platform that won Alan-1 the IAAPA 2024 Brass Ring Award.

Alan-1 IAAPA 2024 Brass Ring Award Crew Image

Deluxe or Super Deluxe: Which Configuration Fits Your Floor

Both configurations run identical game software, the same 65 inch 4K display, the same controls, the same audio, the same physical effects and the same connectivity. The difference is entirely visual presence and floor width.

The Deluxe measures 70.5 inches wide. It is the right choice for operators who need a large format piece that fits a defined bay or sits against a wall without consuming neighbouring floor space.

The Super Deluxe measures 118.25 inches wide, nearly ten feet, because a pair of giant LED backlit Liquid Death can props flank the monitor on both sides. Those cans make the Super Deluxe visible from the far end of any floor and signal the brand to players before they read a single word on the screen. Both configurations are 96 inches tall and 52 inches deep.

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Main cabinet, shipped intact with protective plastic and foam layers around the artwork
  • Header piece and print piece, shipped detached
  • Marquee, shipped detached
  • Power cord, IEC type 13, packed inside the coin box
  • Two sets of keys: coin door keys inside a coin reject slot
  • Coin mechs preset to 25 cents 
  • Bill validator installation harness
  • Two ticket dispenser signal amplifiers, one per player
  • WiFi antenna, factory connected to the motherboard
  • TV remote (required for display settings, do not lose it)
  • Super Deluxe configuration additionally includes: two giant LED backlit can props, can platforms with 5/16 inch carriage bolts, splash platform blocks, acrylic splash pieces and can LED wire harnesses

Technical Specifications

Game

  • Players: 2
  • Flavours Dispensed: Doctor Death, Psycho Cider, Severed Lime and Killer Cola, one per tap, with matching can shaped joystick handles

Display

  • Display: 65 inch 4K UHD, 3840 x 2160p, HDMI connected

Controls

  • Controls: Two player stations, each with a 2-way spring loaded leaf switch tap handle joystick; tap handles feature four Liquid Death can flavour images integrated into them

Audio

  • Audio: 2.1 channel system

Lighting and Effects

  • Physical Effects: Two rumble motors per player station; cabinet knocker
  • Lighting: RGB LED fill up tubes, one per tap, illuminate on press

Electronics and Connectivity

  • Electronics: Alan-1 Video Arcade System (VAS) with custom 400 i/oT input output board (modification of the i/oT board or any VAS component voids the warranty)
  • Networking: Wired Ethernet or built in WiFi with antenna factory connected to the motherboard; no online fees, no subscription

Coin, Payment and Redemption

  • Payment: Payment panel or standard 2-slot coin door (coin mechs preset to 25 cents); free play available from operator menu
  • Cashless: UCL standard compatible, one 9-pin UCL connector per player (two total), supplying power, ground, credit and ticket signals
  • Bill Acceptor: Installation harness included, ships in coin box
  • Redemption: eTicket via cashless card reader; two ticket dispenser signal amplifiers included (one per player); no physical dispenser slot fitted; fitting a physical dispenser is not covered by the warranty

Power and Environment

  • Power: 120 VAC, 60 Hz, ETL listed for USA and Canada
  • Operating Current: 1.5 A
  • Power Draw: 420 W operating, 600 W peak
  • Power Cord: IEC type 13
  • Operating Temperature: 50 F to 104 F (10 C to 40 C)
  • Operating Humidity: Below 95 percent

Cabinet and Build

  • Country of Manufacture: USA

Deluxe Machine Dimensions

Depth 52"
Width 70.5"
Height 96"

 

Alan-1 Liquid Death Arcade Redemption Game Deluxe Dimensions

Super Deluxe Machine Dimensions

Depth 52"
Width 118.25"
Height 96"

 

Alan-1 Liquid Death Arcade Redemption Game Super Deluxe Dimensions

 

Feel free to read through this official game description document:

Assembly

Assembling the Alan-1 Liquid Death Arcade Redemption Game is a multi-stage on-site process. The cabinet does not arrive ready to play. The header, print piece and marquee are all shipped detached and must be fitted before the machine goes live. Alan-1 recommends four people on install day.

To assemble the header, join the print piece to the header frame using six 3/8 by 3 inch carriage bolts, washers and nuts, tightened with a 9/16 inch wrench. Fit the marquee by slightly loosening the retaining bolt to open a gap, sliding the marquee into position, aligning it, then re-tightening without overtightening. Place the assembled header on top of the cabinet, secure it with four bolts into the designated slots, and plug the marquee light into the brown extension cord.

Before powering on for the first time, open the rear door and confirm that the motherboard, power supply and all internal cables are fully seated after transit vibration. On Super Deluxe units, bolt the can platforms to the side panels using 5/16 inch carriage bolts, then lift each can prop onto its platform with at least two people. Plug the wire harness into the LED port on the bottom of each can, then fit the splash platform blocks and acrylic splash pieces behind the header.

A reminder on packaging removal: use scissors, not razor blades. A blade can cut too deep and damage the cabinet surface beneath the protective layers. The RGB LED tubes are the most fragile components on the cabinet and must be lifted away slowly and carefully during unpacking.

 

Description

 

The Alan-1 Liquid Death Arcade Redemption Game: where the world's most culturally ferocious water brand meets a precision-engineered commercial arcade cabinet, built by hand in Tooele, Utah. This is the first Liquid Death video game ever made, and it plays exactly as chaotic and competitive as that brand demands.

Alan-1 and Liquid Death Collaboration and Licensing Banner

Designed for family entertainment centres, destination barcades, bowling complexes and trampoline parks that want a floor piece people stop, film and play twice. The footprint and the commercial specification rule out most home game rooms, and the copy will not pretend otherwise.

About Alan-1

Alan-1 has been engineering original arcade experiences in the United States since 2017. Their Area 52 factory in Tooele, Utah builds every cabinet by hand, from the custom i/oT input output electronics to the hand-applied cabinet artwork.

alan 1 logo

Alan-1 won the IAAPA 2024 Brass Ring Award for their Major League eSports platform, the connected play layer that runs across their entire lineup. They continue to attend the most popular expos every year. Owning an Alan-1 machine means owning something that was designed, built and supported domestically, with no outsourced corners.

The Alan-1 Booth at Amusement Expo 2026

 

The First Liquid Death Video Game Ever Made

Liquid Death has built one of the most recognisable brand identities in the beverage world: heavy metal styling, irreverent humour and the tagline Murder Your Thirst. This cabinet is the first time that brand has ever appeared in a video game.

Players stand at a bank of four Liquid Death taps while a parade of thirsty customers approaches with rising urgency. Serve them quickly and accurately, fill each cup to the sweet spot for a Perfect Pour, chain Pours together for a score multiplier and fire ice cubes at your opponent to disrupt their rhythm. Let a customer's thirst climb too high and they storm off, and points go with them.

 

Every round runs against a clock. The goal is simple to state and hard to do: serve as many drinks as possible before the clock strikes zero. 

That combination of a famous, culturally current brand on a proven tap serving mechanic is the reason this machine earns a crowd before anyone inserts a coin. Operators report players of all ages competing against each other from first contact.

Built on a Proven Game Engine

Liquid Death is an evolution of Soda Slam, Alan-1's own original title developed with DSM Arcade, which operators have described as performing on par with solid game pieces like Grand Piano Keys and Quick Drop.

Alan-1 rebuilt the entire game around the Liquid Death brand, replacing every drink with a Liquid Death flavour, each with its own distinct look and personality, and commissioning a completely reimagined graphic style throughout.

The cabinet artwork is hand crafted by Alan-1 studio artist Alejandro Radio, and the in-game graphics were redrawn to sit with Liquid Death's gothic design rather than simply carrying the logo.

The result is a game with proven redemption floor mechanics and a brand skin that earns attention no generic title can. It was the centrepiece of Alan-1's booth at IAAPA Expo 2025.

Preview of the Liquid Death machine at IAAPA 2025:

 

RGB LED Fill Up Tubes: The Signature Visual Effect

Each tap station features RGB LED fill up tubes that illuminate the moment a tap is pressed, rising in colour as the cup fills toward a Perfect Pour.

This is the element players film and post. The visual feedback is immediate and theatrical, and it turns the act of serving a drink into a light show visible from across the floor, drawing foot traffic without any additional signage.

65 Inch 4K UHD Display

The cabinet runs a 65 inch display at 3840 by 2160p, connected to the game PC by HDMI.

At 4K resolution the Liquid Death artwork, flavour characters and score graphics are sharp at any viewing distance across a busy floor, not just at arm's length from the screen.

Two Player Head to Head Competition

Two full player stations sit side by side, each with a 2-way spring loaded leaf switch tap handle joystick.

The joysticks are shaped like Liquid Death cans, one for each of the four flavours the game dispenses: Doctor Death, Psycho Cider, Severed Lime and Killer Cola. Each handle carries the artwork of the flavour it pours, so a player reaching for a drink is reaching for a recognisable can rather than a generic control.

Head to head play extends average session time, increases spend per visit and fills out the cabinet's footprint with two paying players simultaneously rather than one.

Physical Effects: Rumble Motors and Cabinet Knocker

Each player station has two rumble motors mounted beneath it, firing on game events to add tactile feedback to the on screen action. A cabinet knocker provides a separate physical impact effect tied to other moments in the game.

The combination means Liquid Death communicates through three senses at once: the screen, the audio and the floor under the player's feet.

For operators placing this in a venue with other cabinets, that physical layer is what differentiates the experience from a touchscreen game or a standard upright, and it is what keeps players describing the game to friends after they leave.

Redemption Ready for FEC Floors

The cabinet supports eTicket redemption through a cashless card reader. Two ticket dispenser signal amplifiers ship with every unit, one per player, and they interface with both mechanical and digital ticket dispensers.

The cabinet has no slot for a physical ticket dispenser, and installing one is not covered by the warranty. FEC buyers should plan their redemption workflow around cashless card systems from the start.

The game also operates purely for points without redemption, giving operators the flexibility to configure it for a bar or barcade floor where a ticket economy does not apply.

Payment, Cashless and Bill Acceptor Ready

Each cabinet ships with either a payment panel or a standard 2-slot coin door. Where a coin door is fitted, the coin mechs come preset to 25 cents. Free play is available from the operator menu at any time.

The cabinet carries one UCL standard 9-pin connector per player, two in total. UCL is the amusement industry's standard card reader connector, which means every major cashless system connects without adapters or splicing. If a venue already runs a cashless card platform, Liquid Death plugs into it directly.

A bill validator installation harness ships inside the coin box, packed and ready for operators who want to add a bill acceptor on site. The power cord, IEC type 13, is also packed inside the coin box.

MLeS: Free Connected Tournament Play, No Subscription

MLES Shield RGB rev logo

 

Major League eSports (MLeS) is Alan-1's free mobile app, available on Android and iOS. Players log in with an Alan-1 account to track high scores, earn league points, form teams and compete in official tournaments.

They receive a notification whenever someone beats their score on any connected Alan-1 cabinet.

An integrated global leaderboard links every connected cabinet to a worldwide pool of competitors. Every Alan-1 release, including Liquid Death, is eligible for the Alan-1 Championship Tournaments, which carry prizes for top performers. It was the MLeS platform that won Alan-1 the IAAPA 2024 Brass Ring Award.

Alan-1 IAAPA 2024 Brass Ring Award Crew Image

Deluxe or Super Deluxe: Which Configuration Fits Your Floor

Both configurations run identical game software, the same 65 inch 4K display, the same controls, the same audio, the same physical effects and the same connectivity. The difference is entirely visual presence and floor width.

The Deluxe measures 70.5 inches wide. It is the right choice for operators who need a large format piece that fits a defined bay or sits against a wall without consuming neighbouring floor space.

The Super Deluxe measures 118.25 inches wide, nearly ten feet, because a pair of giant LED backlit Liquid Death can props flank the monitor on both sides. Those cans make the Super Deluxe visible from the far end of any floor and signal the brand to players before they read a single word on the screen. Both configurations are 96 inches tall and 52 inches deep.

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Main cabinet, shipped intact with protective plastic and foam layers around the artwork
  • Header piece and print piece, shipped detached
  • Marquee, shipped detached
  • Power cord, IEC type 13, packed inside the coin box
  • Two sets of keys: coin door keys inside a coin reject slot
  • Coin mechs preset to 25 cents 
  • Bill validator installation harness
  • Two ticket dispenser signal amplifiers, one per player
  • WiFi antenna, factory connected to the motherboard
  • TV remote (required for display settings, do not lose it)
  • Super Deluxe configuration additionally includes: two giant LED backlit can props, can platforms with 5/16 inch carriage bolts, splash platform blocks, acrylic splash pieces and can LED wire harnesses

Technical Specifications

Game

  • Players: 2
  • Flavours Dispensed: Doctor Death, Psycho Cider, Severed Lime and Killer Cola, one per tap, with matching can shaped joystick handles

Display

  • Display: 65 inch 4K UHD, 3840 x 2160p, HDMI connected

Controls

  • Controls: Two player stations, each with a 2-way spring loaded leaf switch tap handle joystick; tap handles feature four Liquid Death can flavour images integrated into them

Audio

  • Audio: 2.1 channel system

Lighting and Effects

  • Physical Effects: Two rumble motors per player station; cabinet knocker
  • Lighting: RGB LED fill up tubes, one per tap, illuminate on press

Electronics and Connectivity

  • Electronics: Alan-1 Video Arcade System (VAS) with custom 400 i/oT input output board (modification of the i/oT board or any VAS component voids the warranty)
  • Networking: Wired Ethernet or built in WiFi with antenna factory connected to the motherboard; no online fees, no subscription

Coin, Payment and Redemption

  • Payment: Payment panel or standard 2-slot coin door (coin mechs preset to 25 cents); free play available from operator menu
  • Cashless: UCL standard compatible, one 9-pin UCL connector per player (two total), supplying power, ground, credit and ticket signals
  • Bill Acceptor: Installation harness included, ships in coin box
  • Redemption: eTicket via cashless card reader; two ticket dispenser signal amplifiers included (one per player); no physical dispenser slot fitted; fitting a physical dispenser is not covered by the warranty

Power and Environment

  • Power: 120 VAC, 60 Hz, ETL listed for USA and Canada
  • Operating Current: 1.5 A
  • Power Draw: 420 W operating, 600 W peak
  • Power Cord: IEC type 13
  • Operating Temperature: 50 F to 104 F (10 C to 40 C)
  • Operating Humidity: Below 95 percent

Cabinet and Build

  • Country of Manufacture: USA

Deluxe Machine Dimensions

Depth 52"
Width 70.5"
Height 96"

 

Alan-1 Liquid Death Arcade Redemption Game Deluxe Dimensions

Super Deluxe Machine Dimensions

Depth 52"
Width 118.25"
Height 96"

 

Alan-1 Liquid Death Arcade Redemption Game Super Deluxe Dimensions

 

Feel free to read through this official game description document:

Assembly

Assembling the Alan-1 Liquid Death Arcade Redemption Game is a multi-stage on-site process. The cabinet does not arrive ready to play. The header, print piece and marquee are all shipped detached and must be fitted before the machine goes live. Alan-1 recommends four people on install day.

To assemble the header, join the print piece to the header frame using six 3/8 by 3 inch carriage bolts, washers and nuts, tightened with a 9/16 inch wrench. Fit the marquee by slightly loosening the retaining bolt to open a gap, sliding the marquee into position, aligning it, then re-tightening without overtightening. Place the assembled header on top of the cabinet, secure it with four bolts into the designated slots, and plug the marquee light into the brown extension cord.

Before powering on for the first time, open the rear door and confirm that the motherboard, power supply and all internal cables are fully seated after transit vibration. On Super Deluxe units, bolt the can platforms to the side panels using 5/16 inch carriage bolts, then lift each can prop onto its platform with at least two people. Plug the wire harness into the LED port on the bottom of each can, then fit the splash platform blocks and acrylic splash pieces behind the header.

A reminder on packaging removal: use scissors, not razor blades. A blade can cut too deep and damage the cabinet surface beneath the protective layers. The RGB LED tubes are the most fragile components on the cabinet and must be lifted away slowly and carefully during unpacking.

 

Free Shipping

Your Alan-1 arcade machine ships with free curbside freight delivery to the 48 contiguous United States, with no hidden charges added at checkout.

Machines travel as LTL (Less Than Truckload) freight, crated on a pallet, with lift-gate service included. The carrier calls ahead to schedule a delivery appointment, so you will not be caught out. Delivery is to the curb, and you take it from there.

Plan Your Access Before You Order

Alan-1 cabinets are large commercial machines, and the bigger models will not fit through a standard single doorway. Measure your delivery route before ordering, including door widths, corridor turns and ceiling height. Some cabinets stand over eight feet tall once assembled.

We recommend at least two people, and sometimes 4 people to uncrate and position a standard upright, and four people for the larger redemption cabinets. Several models also arrive with the header and marquee detached, which are fitted on site.

White Glove Delivery

White Glove Delivery is available as a paid upgrade at checkout. A professional team brings the machine into your room of choice, assembles it and leaves it ready to play. On the larger cabinets this is worth serious consideration.

Why Buy From Us

Here's why buying your Alan-1 arcade machine from us is the right move:

  • Free Shipping: Free curbside freight delivery with lift-gate service to the 48 contiguous states, with no hidden charges.
  • No Sales Tax: We do not charge sales tax in most states, which is a genuine saving on a machine at this price point.
  • Manufacturer-Backed Warranty: Every new Alan-1 machine carries the Alan-1 Limited Warranty covering defects in materials and workmanship, and we guide you through any claim.
  • Warranty and Parts Assistance: We coordinate directly with Alan-1 on your behalf for warranty service and replacement parts, so you are not left chasing a manufacturer alone.
  • Price Match Guarantee: Find the same machine for less and we will match it, one hundred percent.
  • Expert Guidance: These are commercial machines with real installation requirements. We help you choose the right configuration for your space before you commit.
Warranty

All new Alan-1 arcade machines purchased through our store are covered by the Alan-1 Limited Warranty, which runs for 90 days from the date of delivery.

Warranty Coverage

Alan-1 warrants the machine free from defects in materials and workmanship under normal, intended use. Coverage includes the cabinet body, control deck, wiring harnesses, power supply, Alan-1 supplied PCB and logic boards, Alan-1 installed buttons and joysticks, and the internal speakers.

Alan-1 will repair the unit, replace it with new or refurbished parts, or refund the purchase price less shipping, at their option. Warranty service is parts and bench only. On-site service, technician travel, and removal or reinstallation of the machine are not covered.

Register Your Machine Within 15 Days

This one matters. Alan-1 requires the cabinet to be registered through the free Alan-1 Operators app within 15 days of receipt to receive full warranty coverage. Registration is free, takes a few minutes, and also connects the machine to the internet for software updates. Do this as soon as your machine arrives.

Dead on Arrival

If a machine fails to power on or arrives non-functional, it must be reported within 15 calendar days of delivery with photographs and a description of the fault. On a confirmed DOA, Alan-1 covers two-way shipping within the continental United States.

What's Not Covered

  • Wear and consumable items, including bulbs, LEDs, fuses, T-molding scuffs and artwork scratches
  • Labour for installation or on-site service, and technician travel
  • Improper installation or setup, including incorrect wiring, over-voltage, ungrounded outlets or non-approved power strips
  • Modifications, third-party firmware, or non-Alan-1 parts. Modifying the i/oT board or any Video Arcade System component voids the warranty
  • Misuse, abuse and neglect, including liquid ingress, impacts, outdoor exposure and extreme temperatures
  • Shipping damage after delivery, and transit damage not noted at the point of delivery
  • Network or connectivity issues, and any claim for lost operator revenue

Inspect Before You Sign

Alan-1 is emphatic on this point: if the cabinet arrives damaged, do not sign for it. Signing transfers responsibility for the repair costs to you. Note any damage on the driver's paperwork, photograph it, and contact us immediately. Concealed damage must be reported within 48 hours with photographs, and the original packaging kept.

How to Request Warranty Service

Contact our Customer Service Team first. We help troubleshoot the fault and open a claim with Alan-1 on your behalf. Claims require the order number, product name, serial number and delivery date, along with photographs or video of the defect. Alan-1 may provide remote troubleshooting, and where service is approved they issue an RMA with packing instructions.

Our Commitment

We act as your connection with Alan-1. If something goes wrong, you deal with us and we handle the manufacturer, so the problem gets resolved as quickly as possible.

Returns

Alan-1 machines may be returned within 30 calendar days of delivery, subject to the conditions below. Because these are large freight items, please read this carefully before ordering.

Before You Return Anything

An RMA must be obtained before shipping anything back. Contact our Customer Service Team and we will arrange it. Returns must be shipped within 15 days of the RMA being issued, and the machine must be in new or like-new condition with all accessories, cables, manuals and the original packaging.

Restocking Fees Apply

A restocking fee of 15 percent of the item price typically applies, rising to 25 percent for opened electronics that remain sellable after inspection. Missing or damaged accessories are deducted at replacement cost, and original shipping charges are non-refundable.

Items That Cannot Be Returned

  • Custom or made-to-order cabinets, special finishes, personalised graphics and vinyls
  • Opened electronic boards or items with broken seals, except a verified DOA within 15 days
  • Software and digital licences
  • Clearance and "as-is" final sale items
  • Anything damaged by improper installation, misuse or modification

Freight Returns

For a cabinet return you are responsible for proper palletising and packaging to prevent transit damage, and the freight must be insured for the full value. Risk of loss stays with you until the machine is received and inspected. Mark the RMA number clearly on the outside of the pallet and use a trackable, insured carrier.

If We Got It Wrong

If a machine arrives dead on arrival or we shipped the wrong item, contact us within 15 days. In those cases return shipping and reshipment are covered within the continental United States, with no restocking fee.

Refunds

Approved refunds are issued to the original payment method within 7 to 10 business days of inspection. Your bank or card processor may take additional time to post the credit.

Our Commitment

Your satisfaction is our priority. If something is not right, talk to us before starting a return. In most cases a replacement part or a warranty claim solves the problem faster and at no cost to you.