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Atari Missile Command Recharged Pro 2 Player Arcade Cabinet by Alan-1

by Alan-1
$5,999.00

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The Atari Missile Command Recharged Pro 2 Player Arcade Cabinet by Alan-1, where precision-engineered arcade heritage meets competition-ready modern play. Atari's Missile Command returns to the arcade floor for the first time in 45 years, rebuilt from the ground up with exclusive enhancements, two dedicated player stations, and deep online tournament integration.

Alan 1 Atari Collaboration Banner

Crafted for those who seek the authentic arcade experience, whether in a home game room, a traditional arcade, an arcade bar, a theater lobby, a free-play venue, or on a commercial route, the Recharged Pro delivers the trackball-driven intensity of the original with a layer of modern depth that keeps players coming back.

About the Manufacturer Alan-1, Inc.

Alan-1 has been engineering licensed arcade cabinets from its factory in Tooele, Utah since 2017. The company works directly with IP holders including Atari to produce genuine, original arcade releases rather than licensed skins over generic hardware.

alan 1 logo

Alan-1's custom Video Arcade System and 400 i/oT input-output board are designed and built in-house, and every cabinet carries an ETL listing for the United States and Canada. Owning an Alan-1 machine means owning a piece of American arcade manufacturing at a moment when almost none of it is left.

Missile Command Returns to the Arcade After 45 Years

For the first time since the original 1980 cabinet, Missile Command is back on the arcade floor as a dedicated upright machine. Alan-1 partnered with Atari to bring the game back with gameplay that honors every core mechanic of the original while adding a full layer of modern enhancements.

Atari Missile Command Recharged game logo, red and blue neon-style wordmark with the winged Recharged subtitle.

Players take command of a nuclear missile defense base, using the trackball to aim and three buttons to fire defensive missiles. The objective is unchanged: keep your cities alive as wave after wave of atomic threats descends from the sky.

The 45-year gap makes this cabinet genuinely rare. There is no other current-production dedicated Missile Command upright available today, which gives this machine a prestige that multi-game cabinets simply cannot match.

Two Player Stations with Authentic Trackball Controls

Each of the two player stations is equipped with a black trackball and three player buttons, mirroring the control layout of the original Missile Command cabinet. Both stations are fully independent, allowing simultaneous two-player competitive or cooperative play.

The trackball is the defining input of Missile Command. Cursor speed, targeting precision, and the split-second decision of which base button to fire all flow through it, and Alan-1 has built each station to replicate that tactile experience faithfully.

Arcade control panel for Missile Command Recharged home arcade machine, showing illuminated trackball and button layout for two-player gameplay.

For operators on a route or in a high-traffic venue, dual stations mean two players per game, higher throughput, and stronger revenue potential per square foot of floor space.

The Big Red Button and Alpha-1 Protocol

Each player station includes "The Big Red Button," which triggers the Alpha-1 Protocol when pressed. Activating it wipes every active threat from the screen in a single moment of relief, useful when an incoming wave becomes overwhelming.

Illuminated red Atari Fuji fire button on the Missile Command Recharged Pro control panel, beside the DEFCON scale and Major League eSports badge.

The Protocol comes with a limited number of uses per game, so players must decide when the situation genuinely demands it. That decision point adds a layer of strategy to a game already defined by split-second choices.

In a venue setting, The Big Red Button is a physical crowd moment. Players watching from behind will react to it, and that social energy is exactly what keeps a cabinet drawing attention on a busy floor.

Exclusive Gameplay Enhancements: All 50 U.S. States

The Recharged Pro includes a full set of exclusive content additions developed by Alan-1. Players can defend all 50 U.S. states, each with its own state-specific background art that changes the visual context of the mission from one stage to the next.

Additional enhancements include restored DEFEND CITIES and THE END text and effects from the original game, new raid sounds, new voice overs, improved power-ups, a special ending, and Alan-1's own MLeS Integration for score tracking and tournaments.

Missile Command Recharged power-ups chart showing all ten: AA Gun, Rapid, Shields, Time, Chain, Fast, Bomb, Blast, Mega and Homing.

The state-specific backgrounds give returning players a reason to keep progressing. A player in Illinois who has only ever seen the Illinois background has a concrete goal: get far enough to see every state.

MLeS Integration: Global Competition With No Online Fees

MLES Shield RGB rev logo

The Recharged Pro ships with full Major League eSports (MLeS) integration built in. Players create a free Alan-1 account, download the MLeS app, and connect their scores on this cabinet to a global high-score leaderboard and live tournament ecosystem.

MLeS supports league points, friend lists, team formation, and Alan-1 Championship Tournaments with prizes for top performers. The cabinet communicates via wired or WiFi connection, and there are no ongoing online fees for operators or players.

For operators, this is a retention tool. A player who has accumulated league points on your machine has a reason to return to your location specifically, rather than any other Missile Command cabinet on the circuit.

Hand-Made Cabinet Artwork by Alejandro Radio

The cabinet artwork was designed and hand-crafted by Alan-1 studio artist Alejandro Radio. The artwork wraps the full upright cabinet and is matched by an art bezel surrounding the 32-inch screen.

The result is a cabinet that reads as a finished, intentional piece from across a room. It is not generic side-art-on-MDF. It is original illustration commissioned specifically for this machine and executed by an artist working in the Alan-1 studio.

Missile Command Recharged Pro arcade cabinet side art panel showing incoming missiles, an Atari target motif and a helmeted pilot above orange skies.

32-Inch HD Display With Dim RGB LED Lighting

The Recharged Pro features a 32-inch HD screen with dim RGB LED accent lighting around the display and art bezel. The lighting adds visual atmosphere to the cabinet without overwhelming the screen or the surrounding environment.

At 32 inches, the display is large enough to be clearly visible from a standing position at the cabinet and from a few feet back in a spectator position. HD resolution keeps the enhanced artwork and state-specific backgrounds sharp at full size.

The dim RGB lighting is particularly effective in low-light venue environments such as arcade bars and lounge-style venues, where ambient lighting is already reduced and the cabinet's glow draws natural attention.

Atari Missile Command Recharged Pro arcade cabinet front view showing illuminated marquee, display screen, and dual control panels with trackballs and buttons.

2.1ch Audio System

The cabinet includes a 2.1-channel audio system that delivers the new raid sounds, voice overs, and soundtrack enhancements through a stereo-plus-subwoofer configuration. The low-end channel reinforces the impact of incoming missiles and defensive blasts in a way that a simple stereo pair cannot.

Audio presence matters on a noisy arcade floor. A cabinet that can be heard from two positions away draws more walk-up plays than one that blends into the background noise of the room.

Coin-Operated With Free Play Selectable: Built for Venues and Routes

The Recharged Pro ships fitted with a coin door and coin box, making it ready for commercial deployment straight out of the crate. Free play is also selectable, giving operators full flexibility to run the cabinet as a revenue-generating coin-op or as a free-play unit in lounges, rental properties, and free-play arcades.

The compact upright footprint, at just over 31 inches wide and 29 inches deep, fits into venue spaces where a larger cabinet would not. That size advantage, combined with coin-op readiness and the MLeS player retention system, makes the Recharged Pro a practical choice for both established arcade routes and new venue deployments.

No bill validator or specific cashless system is included or published for this model. Operators should contact Alan-1 or their distribution partner for guidance on payment hardware configurations.

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Missile Command Recharged Pro 2-player upright arcade cabinet
  • Two player stations, each with a black trackball and three player buttons
  • 32-inch HD screen with art bezel
  • 2.1ch audio system
  • The Big Red Button (Alpha-1 Protocol)
  • Hand-crafted cabinet artwork by Alejandro Radio
  • MLeS integration for score tracking and tournaments
  • Coin door and coin box

Technical Specifications

Product Dimensions (Installed)

Depth 29.25"
Width 31.125"
Height 77.75"


Installed Weight: 300 lbs

Shipping Dimensions

Depth 40"
Width 48"
Height 82.25"


Shipping Weight: 335 lbs

Atari Pro Arcade Cabinet by Alan-1 Dimensions

Display: 32-inch HD screen with dim RGB LED lighting and art bezel
Audio: 2.1ch audio system
Controls: Two player stations, each with a black trackball and three player buttons
Players: 2 (upright cabinet)
Trim: Black T-Molding
Connectivity: Wired or WiFi enabled, no online fees, with MLeS integration for score tracking, tournaments, and a global high-score leaderboard
Payment: Coin door and coin box fitted; free play selectable
License: Atari Missile Command
Manufacturer: Alan-1

Every Alan-1 cabinet is driven by the same in-house Video Arcade System. These components are common to the whole range, so a part sourced for one Alan-1 machine fits another.

Alan-1 Video Arcade System (VAS) Components

Component Description
VAS MCP (Motherboard) ASUS-brand motherboard that operates the game
CPU AMD Ryzen 5 5600X, 6-core, 12-thread, with Wraith Stealth cooler
RAM G.SKILL Ripjaws V 16GB (2 x 8GB) DDR4-3200 desktop memory
Wi-Fi Card M.2 format WiFi board; the WiFi antenna plugs into this
PCB Standoffs Raise the motherboard off the cabinet base to prevent grounding issues
VAS Energy Distribution Unit Main power supply (PDB-JH-01)

Both models are the same cabinet, the same 2 player upright, and the same game. The Pro+ adds a lighting and physical effects package on top. Everything not listed below is identical between them.

Pro and Pro+ Compared

Feature Pro Pro+
Trackballs Black RGB LED
T-Molding Black Dynamic RGB LED
Wind effect fans Not fitted One blower per player
Shaker motors Not fitted Small and large
Cabinet knocker Not fitted Internal pinball knocker
Manufacturer SKU MC2P-ISO-100 MC2P-ISO-200

Embrace the game with all you need, right out of the box. Let the competition begin!

Assembly

The Missile Command Recharged Pro arrives fully assembled. Setup requires no tools and no multi-step build process.

Once the cabinet is uncrated and positioned in its final location, simply plug it in and it is ready to play. Two people are recommended for moving and positioning the cabinet given its 300 lb installed weight.

For connectivity setup, connect via wired ethernet or WiFi to activate MLeS integration, score tracking, and tournament features. Alan-1's support team is available for any configuration assistance after delivery.

Description

The Atari Missile Command Recharged Pro 2 Player Arcade Cabinet by Alan-1, where precision-engineered arcade heritage meets competition-ready modern play. Atari's Missile Command returns to the arcade floor for the first time in 45 years, rebuilt from the ground up with exclusive enhancements, two dedicated player stations, and deep online tournament integration.

Alan 1 Atari Collaboration Banner

Crafted for those who seek the authentic arcade experience, whether in a home game room, a traditional arcade, an arcade bar, a theater lobby, a free-play venue, or on a commercial route, the Recharged Pro delivers the trackball-driven intensity of the original with a layer of modern depth that keeps players coming back.

About the Manufacturer Alan-1, Inc.

Alan-1 has been engineering licensed arcade cabinets from its factory in Tooele, Utah since 2017. The company works directly with IP holders including Atari to produce genuine, original arcade releases rather than licensed skins over generic hardware.

alan 1 logo

Alan-1's custom Video Arcade System and 400 i/oT input-output board are designed and built in-house, and every cabinet carries an ETL listing for the United States and Canada. Owning an Alan-1 machine means owning a piece of American arcade manufacturing at a moment when almost none of it is left.

Missile Command Returns to the Arcade After 45 Years

For the first time since the original 1980 cabinet, Missile Command is back on the arcade floor as a dedicated upright machine. Alan-1 partnered with Atari to bring the game back with gameplay that honors every core mechanic of the original while adding a full layer of modern enhancements.

Atari Missile Command Recharged game logo, red and blue neon-style wordmark with the winged Recharged subtitle.

Players take command of a nuclear missile defense base, using the trackball to aim and three buttons to fire defensive missiles. The objective is unchanged: keep your cities alive as wave after wave of atomic threats descends from the sky.

The 45-year gap makes this cabinet genuinely rare. There is no other current-production dedicated Missile Command upright available today, which gives this machine a prestige that multi-game cabinets simply cannot match.

Two Player Stations with Authentic Trackball Controls

Each of the two player stations is equipped with a black trackball and three player buttons, mirroring the control layout of the original Missile Command cabinet. Both stations are fully independent, allowing simultaneous two-player competitive or cooperative play.

The trackball is the defining input of Missile Command. Cursor speed, targeting precision, and the split-second decision of which base button to fire all flow through it, and Alan-1 has built each station to replicate that tactile experience faithfully.

Arcade control panel for Missile Command Recharged home arcade machine, showing illuminated trackball and button layout for two-player gameplay.

For operators on a route or in a high-traffic venue, dual stations mean two players per game, higher throughput, and stronger revenue potential per square foot of floor space.

The Big Red Button and Alpha-1 Protocol

Each player station includes "The Big Red Button," which triggers the Alpha-1 Protocol when pressed. Activating it wipes every active threat from the screen in a single moment of relief, useful when an incoming wave becomes overwhelming.

Illuminated red Atari Fuji fire button on the Missile Command Recharged Pro control panel, beside the DEFCON scale and Major League eSports badge.

The Protocol comes with a limited number of uses per game, so players must decide when the situation genuinely demands it. That decision point adds a layer of strategy to a game already defined by split-second choices.

In a venue setting, The Big Red Button is a physical crowd moment. Players watching from behind will react to it, and that social energy is exactly what keeps a cabinet drawing attention on a busy floor.

Exclusive Gameplay Enhancements: All 50 U.S. States

The Recharged Pro includes a full set of exclusive content additions developed by Alan-1. Players can defend all 50 U.S. states, each with its own state-specific background art that changes the visual context of the mission from one stage to the next.

Additional enhancements include restored DEFEND CITIES and THE END text and effects from the original game, new raid sounds, new voice overs, improved power-ups, a special ending, and Alan-1's own MLeS Integration for score tracking and tournaments.

Missile Command Recharged power-ups chart showing all ten: AA Gun, Rapid, Shields, Time, Chain, Fast, Bomb, Blast, Mega and Homing.

The state-specific backgrounds give returning players a reason to keep progressing. A player in Illinois who has only ever seen the Illinois background has a concrete goal: get far enough to see every state.

MLeS Integration: Global Competition With No Online Fees

MLES Shield RGB rev logo

The Recharged Pro ships with full Major League eSports (MLeS) integration built in. Players create a free Alan-1 account, download the MLeS app, and connect their scores on this cabinet to a global high-score leaderboard and live tournament ecosystem.

MLeS supports league points, friend lists, team formation, and Alan-1 Championship Tournaments with prizes for top performers. The cabinet communicates via wired or WiFi connection, and there are no ongoing online fees for operators or players.

For operators, this is a retention tool. A player who has accumulated league points on your machine has a reason to return to your location specifically, rather than any other Missile Command cabinet on the circuit.

Hand-Made Cabinet Artwork by Alejandro Radio

The cabinet artwork was designed and hand-crafted by Alan-1 studio artist Alejandro Radio. The artwork wraps the full upright cabinet and is matched by an art bezel surrounding the 32-inch screen.

The result is a cabinet that reads as a finished, intentional piece from across a room. It is not generic side-art-on-MDF. It is original illustration commissioned specifically for this machine and executed by an artist working in the Alan-1 studio.

Missile Command Recharged Pro arcade cabinet side art panel showing incoming missiles, an Atari target motif and a helmeted pilot above orange skies.

32-Inch HD Display With Dim RGB LED Lighting

The Recharged Pro features a 32-inch HD screen with dim RGB LED accent lighting around the display and art bezel. The lighting adds visual atmosphere to the cabinet without overwhelming the screen or the surrounding environment.

At 32 inches, the display is large enough to be clearly visible from a standing position at the cabinet and from a few feet back in a spectator position. HD resolution keeps the enhanced artwork and state-specific backgrounds sharp at full size.

The dim RGB lighting is particularly effective in low-light venue environments such as arcade bars and lounge-style venues, where ambient lighting is already reduced and the cabinet's glow draws natural attention.

Atari Missile Command Recharged Pro arcade cabinet front view showing illuminated marquee, display screen, and dual control panels with trackballs and buttons.

2.1ch Audio System

The cabinet includes a 2.1-channel audio system that delivers the new raid sounds, voice overs, and soundtrack enhancements through a stereo-plus-subwoofer configuration. The low-end channel reinforces the impact of incoming missiles and defensive blasts in a way that a simple stereo pair cannot.

Audio presence matters on a noisy arcade floor. A cabinet that can be heard from two positions away draws more walk-up plays than one that blends into the background noise of the room.

Coin-Operated With Free Play Selectable: Built for Venues and Routes

The Recharged Pro ships fitted with a coin door and coin box, making it ready for commercial deployment straight out of the crate. Free play is also selectable, giving operators full flexibility to run the cabinet as a revenue-generating coin-op or as a free-play unit in lounges, rental properties, and free-play arcades.

The compact upright footprint, at just over 31 inches wide and 29 inches deep, fits into venue spaces where a larger cabinet would not. That size advantage, combined with coin-op readiness and the MLeS player retention system, makes the Recharged Pro a practical choice for both established arcade routes and new venue deployments.

No bill validator or specific cashless system is included or published for this model. Operators should contact Alan-1 or their distribution partner for guidance on payment hardware configurations.

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Missile Command Recharged Pro 2-player upright arcade cabinet
  • Two player stations, each with a black trackball and three player buttons
  • 32-inch HD screen with art bezel
  • 2.1ch audio system
  • The Big Red Button (Alpha-1 Protocol)
  • Hand-crafted cabinet artwork by Alejandro Radio
  • MLeS integration for score tracking and tournaments
  • Coin door and coin box

Technical Specifications

Product Dimensions (Installed)

Depth 29.25"
Width 31.125"
Height 77.75"


Installed Weight: 300 lbs

Shipping Dimensions

Depth 40"
Width 48"
Height 82.25"


Shipping Weight: 335 lbs

Atari Pro Arcade Cabinet by Alan-1 Dimensions

Display: 32-inch HD screen with dim RGB LED lighting and art bezel
Audio: 2.1ch audio system
Controls: Two player stations, each with a black trackball and three player buttons
Players: 2 (upright cabinet)
Trim: Black T-Molding
Connectivity: Wired or WiFi enabled, no online fees, with MLeS integration for score tracking, tournaments, and a global high-score leaderboard
Payment: Coin door and coin box fitted; free play selectable
License: Atari Missile Command
Manufacturer: Alan-1

Every Alan-1 cabinet is driven by the same in-house Video Arcade System. These components are common to the whole range, so a part sourced for one Alan-1 machine fits another.

Alan-1 Video Arcade System (VAS) Components

Component Description
VAS MCP (Motherboard) ASUS-brand motherboard that operates the game
CPU AMD Ryzen 5 5600X, 6-core, 12-thread, with Wraith Stealth cooler
RAM G.SKILL Ripjaws V 16GB (2 x 8GB) DDR4-3200 desktop memory
Wi-Fi Card M.2 format WiFi board; the WiFi antenna plugs into this
PCB Standoffs Raise the motherboard off the cabinet base to prevent grounding issues
VAS Energy Distribution Unit Main power supply (PDB-JH-01)

Both models are the same cabinet, the same 2 player upright, and the same game. The Pro+ adds a lighting and physical effects package on top. Everything not listed below is identical between them.

Pro and Pro+ Compared

Feature Pro Pro+
Trackballs Black RGB LED
T-Molding Black Dynamic RGB LED
Wind effect fans Not fitted One blower per player
Shaker motors Not fitted Small and large
Cabinet knocker Not fitted Internal pinball knocker
Manufacturer SKU MC2P-ISO-100 MC2P-ISO-200

Embrace the game with all you need, right out of the box. Let the competition begin!

Assembly

The Missile Command Recharged Pro arrives fully assembled. Setup requires no tools and no multi-step build process.

Once the cabinet is uncrated and positioned in its final location, simply plug it in and it is ready to play. Two people are recommended for moving and positioning the cabinet given its 300 lb installed weight.

For connectivity setup, connect via wired ethernet or WiFi to activate MLeS integration, score tracking, and tournament features. Alan-1's support team is available for any configuration assistance after delivery.

Free Shipping

Your Alan-1 arcade machine ships with free curbside freight delivery to the 48 contiguous United States, with no hidden charges added at checkout.

Machines travel as LTL (Less Than Truckload) freight, crated on a pallet, with lift-gate service included. The carrier calls ahead to schedule a delivery appointment, so you will not be caught out. Delivery is to the curb, and you take it from there.

Plan Your Access Before You Order

Alan-1 cabinets are large commercial machines, and the bigger models will not fit through a standard single doorway. Measure your delivery route before ordering, including door widths, corridor turns and ceiling height. Some cabinets stand over eight feet tall once assembled.

We recommend at least two people, and sometimes 4 people to uncrate and position a standard upright, and four people for the larger redemption cabinets. Several models also arrive with the header and marquee detached, which are fitted on site.

White Glove Delivery

White Glove Delivery is available as a paid upgrade at checkout. A professional team brings the machine into your room of choice, assembles it and leaves it ready to play. On the larger cabinets this is worth serious consideration.

Why Buy From Us

Here's why buying your Alan-1 arcade machine from us is the right move:

  • Free Shipping: Free curbside freight delivery with lift-gate service to the 48 contiguous states, with no hidden charges.
  • No Sales Tax: We do not charge sales tax in most states, which is a genuine saving on a machine at this price point.
  • Manufacturer-Backed Warranty: Every new Alan-1 machine carries the Alan-1 Limited Warranty covering defects in materials and workmanship, and we guide you through any claim.
  • Warranty and Parts Assistance: We coordinate directly with Alan-1 on your behalf for warranty service and replacement parts, so you are not left chasing a manufacturer alone.
  • Price Match Guarantee: Find the same machine for less and we will match it, one hundred percent.
  • Expert Guidance: These are commercial machines with real installation requirements. We help you choose the right configuration for your space before you commit.
Warranty

All new Alan-1 arcade machines purchased through our store are covered by the Alan-1 Limited Warranty, which runs for 90 days from the date of delivery.

Warranty Coverage

Alan-1 warrants the machine free from defects in materials and workmanship under normal, intended use. Coverage includes the cabinet body, control deck, wiring harnesses, power supply, Alan-1 supplied PCB and logic boards, Alan-1 installed buttons and joysticks, and the internal speakers.

Alan-1 will repair the unit, replace it with new or refurbished parts, or refund the purchase price less shipping, at their option. Warranty service is parts and bench only. On-site service, technician travel, and removal or reinstallation of the machine are not covered.

Register Your Machine Within 15 Days

This one matters. Alan-1 requires the cabinet to be registered through the free Alan-1 Operators app within 15 days of receipt to receive full warranty coverage. Registration is free, takes a few minutes, and also connects the machine to the internet for software updates. Do this as soon as your machine arrives.

Dead on Arrival

If a machine fails to power on or arrives non-functional, it must be reported within 15 calendar days of delivery with photographs and a description of the fault. On a confirmed DOA, Alan-1 covers two-way shipping within the continental United States.

What's Not Covered

  • Wear and consumable items, including bulbs, LEDs, fuses, T-molding scuffs and artwork scratches
  • Labour for installation or on-site service, and technician travel
  • Improper installation or setup, including incorrect wiring, over-voltage, ungrounded outlets or non-approved power strips
  • Modifications, third-party firmware, or non-Alan-1 parts. Modifying the i/oT board or any Video Arcade System component voids the warranty
  • Misuse, abuse and neglect, including liquid ingress, impacts, outdoor exposure and extreme temperatures
  • Shipping damage after delivery, and transit damage not noted at the point of delivery
  • Network or connectivity issues, and any claim for lost operator revenue

Inspect Before You Sign

Alan-1 is emphatic on this point: if the cabinet arrives damaged, do not sign for it. Signing transfers responsibility for the repair costs to you. Note any damage on the driver's paperwork, photograph it, and contact us immediately. Concealed damage must be reported within 48 hours with photographs, and the original packaging kept.

How to Request Warranty Service

Contact our Customer Service Team first. We help troubleshoot the fault and open a claim with Alan-1 on your behalf. Claims require the order number, product name, serial number and delivery date, along with photographs or video of the defect. Alan-1 may provide remote troubleshooting, and where service is approved they issue an RMA with packing instructions.

Our Commitment

We act as your connection with Alan-1. If something goes wrong, you deal with us and we handle the manufacturer, so the problem gets resolved as quickly as possible.

Returns

Alan-1 machines may be returned within 30 calendar days of delivery, subject to the conditions below. Because these are large freight items, please read this carefully before ordering.

Before You Return Anything

An RMA must be obtained before shipping anything back. Contact our Customer Service Team and we will arrange it. Returns must be shipped within 15 days of the RMA being issued, and the machine must be in new or like-new condition with all accessories, cables, manuals and the original packaging.

Restocking Fees Apply

A restocking fee of 15 percent of the item price typically applies, rising to 25 percent for opened electronics that remain sellable after inspection. Missing or damaged accessories are deducted at replacement cost, and original shipping charges are non-refundable.

Items That Cannot Be Returned

  • Custom or made-to-order cabinets, special finishes, personalised graphics and vinyls
  • Opened electronic boards or items with broken seals, except a verified DOA within 15 days
  • Software and digital licences
  • Clearance and "as-is" final sale items
  • Anything damaged by improper installation, misuse or modification

Freight Returns

For a cabinet return you are responsible for proper palletising and packaging to prevent transit damage, and the freight must be insured for the full value. Risk of loss stays with you until the machine is received and inspected. Mark the RMA number clearly on the outside of the pallet and use a trackable, insured carrier.

If We Got It Wrong

If a machine arrives dead on arrival or we shipped the wrong item, contact us within 15 days. In those cases return shipping and reshipment are covered within the continental United States, with no restocking fee.

Refunds

Approved refunds are issued to the original payment method within 7 to 10 business days of inspection. Your bank or card processor may take additional time to post the credit.

Our Commitment

Your satisfaction is our priority. If something is not right, talk to us before starting a return. In most cases a replacement part or a warranty claim solves the problem faster and at no cost to you.