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Chicago Gaming Cactus Canyon Remake Special Edition Pinball Machine

by Chicago Gaming
$8,395.00

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🏛️ No sales tax (except Wyoming)

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✅ 1 Year Manufacturer Warranty

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Chicago Gaming Cactus Canyon Remake Special Edition commercial pinball machine showing cabinet front view with playfield and backbox display

The Chicago Gaming Cactus Canyon Remake Special Edition Pinball Machine, where legendary pinball heritage meets modern precision engineering.

This is the revival the pinball world has been waiting for: a faithful yet fully elevated remake of the 1998 Bally/Williams Cactus Canyon, one of the rarest and most coveted machines in the history of the game, now reborn with cutting-edge electronics, breathtaking new animations, and gameplay that surpasses the original at every turn.

Crafted for venue operators, arcade owners, barcade operators, and serious collectors who demand a machine that earns its place on the floor and commands a crowd, the Cactus Canyon Remake Special Edition is available in two configurations:

The Special Edition (Model 14000-SE) and the Special Edition Plus Topper (Model 14000-SE+, comes with Wild West Shootout Topper).

Both run on coin-op and free play, ship with a working coin door, and are built to perform in high-traffic commercial environments. Choose your configuration and bring the legend back to life.

About Chicago Gaming Company

Chicago Gaming Company has been engineering premium pinball machines and arcade products with a relentless commitment to quality and reliability. Collaborating closely with legendary industry talent and building on original, time-tested Williams standard pinball mechanisms, CGC has earned a reputation for producing machines with the longest warranties in the industry, up to eight times longer than most competing manufacturers.

Chicago Gaming Logo

Developed in partnership with Play Mechanix, the Pulp Fiction Bad Mother Flipper Limited Edition is the result of that same uncompromising standard: a machine built not just to perform on day one, but to hold its place at the center of a collection for a lifetime. When you own a Chicago Gaming Limited Edition, you're investing in a name that stands behind every single one.

The Resurrection of a Cult Classic: Four Times the Resolution, Infinite Times the Glory

The original 1998 Bally/Williams Cactus Canyon was produced in such limited numbers that it became one of the most sought-after machines in the entire hobby. It is a unicorn that most players never got to experience in person.

Chicago Gaming has changed that, and they've done it right. The 19-1/4" XL Color Display delivers twice the viewing area of the original game and four times the dot resolution, with thousands of painstakingly hand-animated frames that reimagine the original Williams display artwork in full color. This is a complete artistic and technical reinvention.

Chicago Gaming Cactus Canyon HD Color Display Art

Every animation has been rebuilt from the ground up within the framework of the original artwork, preserving what made the classic iconic while elevating it to a standard the 1998 version could never have achieved.

For venue operators, this means a backglass and display that stops people in their tracks, pulls them in from across the room, and keeps them feeding credits. The nostalgia is real. The upgrade is unmistakable.

Two Configurations, One Legendary Machine

Chicago Gaming Cactus Canyon Remake Special Edition (Model 14000-SE) commercial pinball machine, full front view with display screen and playfield visible

The Special Edition (14000-SE) delivers the complete Cactus Canyon Remake experience in its full-featured, stainless-trim configuration: everything you need to put a powerhouse earner on your floor.

 

Chicago Gaming Cactus Canyon Remake Special Edition Plus Topper (Model 14000-SE+) pinball machine, commercial coin-operated model shown in full front view with playfield and backbox display visible

The Special Edition Plus Topper (14000-SE+) takes the machine to the next level, adding three exclusive upgrades that make it the most visually commanding version of the game: the Wild West Shootout Topper (the first-ever mini-game built into a pinball topper), custom interior art blades, and a shaker motor that puts the physical thrill of gunfights and train crashes directly into the cabinet.

Both models share the same base machine, the same coin-op and free-play operation, and the same premium feature set. The choice between them comes down to how much spectacle you want on your floor. Both deliver a return on investment from the moment they're plugged in.

The Wild West Shootout Topper: The First Mini-Game in Pinball History

Chicago Gaming Cactus Canyon Remake Special Edition Pinball Machine backglass display showing western town setting with cowboy figure, commercial coin-operated game

The Wild West Shootout Topper, included exclusively with the Special Edition Plus Topper (14000-SE+), is a genuine industry first: The only pinball topper ever built with a fully playable mini-game inside it.

Players use the flipper buttons to aim their shots as they battle through the town of Cactus Canyon, careful not to hit the innocent townspeople while taking down Black Bart, whose fully rotating, pistol-wielding arms fire back at every opportunity.

Chicago Gaming Cactus Canyon Remake Special Edition commercial pinball machine, backbox and playfield visible at night with illuminated signage display

It's interactive, it's competitive, it's wildly entertaining, and it's an attraction that draws a crowd on its own merits, generating plays and revenue before a single pinball is even launched.

For operators, this topper is not an accessory, it's a marketing tool. A machine with this kind of interactivity commands attention in any venue and drives repeat plays from customers who want to beat their own high score on two levels simultaneously.

A Revenue Machine Built for Commercial Floors

The Cactus Canyon Remake Special Edition ships standard with a fully operational coin door and is configured to run coin-op out of the box, making it ready to earn from day one in arcades, bars, barcades, bowling alleys, family entertainment centers, and any other commercial venue.

Four-player simultaneous support means more players per game, longer dwell time, and more income per session. The machine also supports free-play mode, giving operators complete flexibility for events, memberships, or all-inclusive venue models.

With its iconic theme, stunning display, and the kind of deep, replayable gameplay that keeps skilled players coming back for more, the Cactus Canyon Remake is precisely the kind of machine that builds a loyal customer base.

Players who remember the original will pay to play it again. Players discovering it for the first time will keep feeding it credits to see what comes next. Either way, the machine earns.

Artist-Sculpted Playfield Toys That Bring the Old West to Life

The playfield of the Cactus Canyon Remake Special Edition is a hand-crafted diorama of the old west, populated with original sculptures that immerse every player in the world of the game the moment the ball launches.

The artist-sculpted Black Bart head toy anchors the Bart Bash feature. It is a satisfying, skill-testing shot that rewards precision with explosive animations. A fully sculpted mine mountain houses the mine cart and mine popper, while the upgraded revolvers and lower arch with LED flashers frame the action with authenticity and visual drama. Playfield cacti and the diecast metal train complete a scene that looks as good as it plays.

Playfield sculptures like these are the reason players lean in, take photos, and share the experience on social media. The Cactus Canyon Remake's playfield is a conversation starter and a content generator, working for your venue long after the player has left the building.

Interactive RGB LED Illumination and Quick-Draw Targets

Chicago Gaming Cactus Canyon Remake Special Edition pinball machine, commercial coin-operated game, full playfield view with illuminated bumpers and ramps

Chicago Gaming Cactus Canyon Remake Special Edition pinball machine playfield overview showing flippers, ramps, and lit targets from player perspective

Chicago Gaming Cactus Canyon Remake Special Edition pinball machine, commercial coin-operated model, full playfield overview from player perspective showing illuminated ramps and bumpers

The entire machine is brought to life by Chicago Gaming's interactive RGB General Illumination system, which responds dynamically to gameplay events, mode changes, and multiball chaos.

The mine popper, saloon trough, quick-draw targets, and drop targets are all independently LED-illuminated and interactive, creating a light show that is never the same twice and always perfectly in sync with the action on the playfield. RGB back panel lighting adds depth to the cabinet's presence on the floor.

This level of lighting integration transforms a pinball machine into a visual centerpiece. In a dimly lit bar or arcade, the Cactus Canyon Remake glows and glowing machines simply earn more plays.

Premium Enhanced Sound System: The Voice of the Old West

The Cactus Canyon Remake Special Edition features Chicago Gaming's Premium Enhanced Sound System, delivering a rich, layered audio experience that is widely regarded as among the finest ever achieved in a pinball machine.

The callouts, speech, and original musical score transport players into the sun-baked streets of Cactus Canyon with an authenticity and energy that rivals the best soundtrack work in the hobby. Every bank robbery, every gunfighter showdown, every Polly Peril train rescue is accompanied by audio that makes the experience feel cinematic.

In a commercial setting, great sound is a crowd-draw. Players across the room hear the excitement before they see the machine and it draws them in. The Premium Enhanced Sound System is not background noise; it is active marketing for every credit in the machine.

Deep, Replayable Gameplay Across Five Epic Modes

The expanded game rules exclusive to the Cactus Canyon Remake deliver five distinct mission-style gameplay modes that reward skill, strategy, and repeated play:

Bank Robbery (defend the town bank under pressure)

Marksman Shooting Gallery (test your precision on the quick-draw targets)

Bronco Taming (a wild, frenetic multiball challenge)

Gunslinger Showdowns (face-off sequences that test both speed and accuracy)

Polly Peril Train Rescue (a climactic save-the-day finale tied to the machine's stunning diecast train).

With a one-to-four player format and layered scoring depth, no two games play the same way and that replayability is extremely engaging.

 

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Cactus Canyon Remake Special Edition pinball machine (Standard SE or Plus Topper configuration, per selection)
  • 4 legs with levelers and locking nuts
  • Printed game manual
  • USA line power cable
  • Line cord cover and screws
  • Steel pinballs
  • Assorted game key fobs
  • Instruction and pricing cards
  • Wild West Shootout Topper (Plus Topper configuration, Model 14000-SE+, only)

Technical Specifications

Model Options: Special Edition (14000-SE) | Special Edition Plus Topper (14000-SE+)

Theme: Cactus Canyon: licensed from SG Gaming, Inc. Remake of the original 1998 Bally/Williams title

Players: 1 - 4

Display: 19-1/4" XL Color Display. 2× viewing area, 4× dot resolution vs. original; thousands of newly animated full-color frames

Lighting: Interactive RGB General Illumination; RGB back panel lighting; LED-illuminated quick-draw targets, drop targets, mine popper, saloon trough, and jet bumpers

Sound: Premium Enhanced Sound System with original Old West speech, callouts, and musical score

Playfield Toys: Artist-sculpted Black Bart head, mine mountain, mine cart, playfield cacti; diecast metal train; upgraded revolver sculptures on lower arch with LED flashers

Topper (14000-SE+ only): Wild West Shootout Topper with interactive mini-game, fully rotating dual pistol arms

Interior Art Blades (14000-SE+ only): Custom interior art blades

Shaker Motor (14000-SE+ only): Included

Cabinet Trim: Stainless (Special Edition)

Operation: Coin-Op and Free Play (coin door included)

Power: 120V / 60Hz standard household outlet

Assembled Dimensions: 29" W × 58" D × 76" H (backbox upright)

Assembled Weight: Approximately 275 lbs

Warranty: 12 months electronics / 6 months mechanical

Chicago Gaming Pinball Machine Dimensions

Assembly

Setting up the Cactus Canyon Remake Special Edition is a straightforward process that typically takes around 20 - 30 minutes, and two people are strongly recommended given the machine's size and weight of approximately 275 lbs.

The machine arrives largely pre-assembled inside a single professionally crated shipping carton. Begin by cutting the shipping bands and opening the carton, checking all loose parts against the packing list.

With your second person, use the built-in strap to slide the game out of the carton (never pull on the ball shooter) then remove the foam corner padding and stand the cabinet upright.

Bolt on the four legs using a ratchet with a 5/8" socket, then level the machine with the included levelers and a torpedo bubble level.

Next, remove the wing bolts and washers securing the backbox shipping cleat, raise the backbox and lock it into position, then remove and reinstall the backglass after clearing any shipping screws and display-protection material.

For the Plus Topper configuration (14000-SE+), mount the Wild West Shootout Topper on top of the backbox and connect its wiring harness.

To finish setup on both models, clear all packing material and shipping blocks from the playfield, wipe the steel pinballs with a clean cloth to remove their anti-rust compound, and load them into the ball trough. Adjust the tilt plumb-bob to your venue's preferred sensitivity.

Tools needed: wire cutters or scissors, needle-nose pliers, utility knife, 1/4" nutdriver, a ratchet with 5/8" socket (or a 5/8" wrench), and a torpedo bubble level. A full printed manual is included in the box and is also found here:

Chicago Gaming Cactus Canyon Remake Special Edition Pinball Machine Manual

 

Description

Chicago Gaming Cactus Canyon Remake Special Edition commercial pinball machine showing cabinet front view with playfield and backbox display

The Chicago Gaming Cactus Canyon Remake Special Edition Pinball Machine, where legendary pinball heritage meets modern precision engineering.

This is the revival the pinball world has been waiting for: a faithful yet fully elevated remake of the 1998 Bally/Williams Cactus Canyon, one of the rarest and most coveted machines in the history of the game, now reborn with cutting-edge electronics, breathtaking new animations, and gameplay that surpasses the original at every turn.

Crafted for venue operators, arcade owners, barcade operators, and serious collectors who demand a machine that earns its place on the floor and commands a crowd, the Cactus Canyon Remake Special Edition is available in two configurations:

The Special Edition (Model 14000-SE) and the Special Edition Plus Topper (Model 14000-SE+, comes with Wild West Shootout Topper).

Both run on coin-op and free play, ship with a working coin door, and are built to perform in high-traffic commercial environments. Choose your configuration and bring the legend back to life.

About Chicago Gaming Company

Chicago Gaming Company has been engineering premium pinball machines and arcade products with a relentless commitment to quality and reliability. Collaborating closely with legendary industry talent and building on original, time-tested Williams standard pinball mechanisms, CGC has earned a reputation for producing machines with the longest warranties in the industry, up to eight times longer than most competing manufacturers.

Chicago Gaming Logo

Developed in partnership with Play Mechanix, the Pulp Fiction Bad Mother Flipper Limited Edition is the result of that same uncompromising standard: a machine built not just to perform on day one, but to hold its place at the center of a collection for a lifetime. When you own a Chicago Gaming Limited Edition, you're investing in a name that stands behind every single one.

The Resurrection of a Cult Classic: Four Times the Resolution, Infinite Times the Glory

The original 1998 Bally/Williams Cactus Canyon was produced in such limited numbers that it became one of the most sought-after machines in the entire hobby. It is a unicorn that most players never got to experience in person.

Chicago Gaming has changed that, and they've done it right. The 19-1/4" XL Color Display delivers twice the viewing area of the original game and four times the dot resolution, with thousands of painstakingly hand-animated frames that reimagine the original Williams display artwork in full color. This is a complete artistic and technical reinvention.

Chicago Gaming Cactus Canyon HD Color Display Art

Every animation has been rebuilt from the ground up within the framework of the original artwork, preserving what made the classic iconic while elevating it to a standard the 1998 version could never have achieved.

For venue operators, this means a backglass and display that stops people in their tracks, pulls them in from across the room, and keeps them feeding credits. The nostalgia is real. The upgrade is unmistakable.

Two Configurations, One Legendary Machine

Chicago Gaming Cactus Canyon Remake Special Edition (Model 14000-SE) commercial pinball machine, full front view with display screen and playfield visible

The Special Edition (14000-SE) delivers the complete Cactus Canyon Remake experience in its full-featured, stainless-trim configuration: everything you need to put a powerhouse earner on your floor.

 

Chicago Gaming Cactus Canyon Remake Special Edition Plus Topper (Model 14000-SE+) pinball machine, commercial coin-operated model shown in full front view with playfield and backbox display visible

The Special Edition Plus Topper (14000-SE+) takes the machine to the next level, adding three exclusive upgrades that make it the most visually commanding version of the game: the Wild West Shootout Topper (the first-ever mini-game built into a pinball topper), custom interior art blades, and a shaker motor that puts the physical thrill of gunfights and train crashes directly into the cabinet.

Both models share the same base machine, the same coin-op and free-play operation, and the same premium feature set. The choice between them comes down to how much spectacle you want on your floor. Both deliver a return on investment from the moment they're plugged in.

The Wild West Shootout Topper: The First Mini-Game in Pinball History

Chicago Gaming Cactus Canyon Remake Special Edition Pinball Machine backglass display showing western town setting with cowboy figure, commercial coin-operated game

The Wild West Shootout Topper, included exclusively with the Special Edition Plus Topper (14000-SE+), is a genuine industry first: The only pinball topper ever built with a fully playable mini-game inside it.

Players use the flipper buttons to aim their shots as they battle through the town of Cactus Canyon, careful not to hit the innocent townspeople while taking down Black Bart, whose fully rotating, pistol-wielding arms fire back at every opportunity.

Chicago Gaming Cactus Canyon Remake Special Edition commercial pinball machine, backbox and playfield visible at night with illuminated signage display

It's interactive, it's competitive, it's wildly entertaining, and it's an attraction that draws a crowd on its own merits, generating plays and revenue before a single pinball is even launched.

For operators, this topper is not an accessory, it's a marketing tool. A machine with this kind of interactivity commands attention in any venue and drives repeat plays from customers who want to beat their own high score on two levels simultaneously.

A Revenue Machine Built for Commercial Floors

The Cactus Canyon Remake Special Edition ships standard with a fully operational coin door and is configured to run coin-op out of the box, making it ready to earn from day one in arcades, bars, barcades, bowling alleys, family entertainment centers, and any other commercial venue.

Four-player simultaneous support means more players per game, longer dwell time, and more income per session. The machine also supports free-play mode, giving operators complete flexibility for events, memberships, or all-inclusive venue models.

With its iconic theme, stunning display, and the kind of deep, replayable gameplay that keeps skilled players coming back for more, the Cactus Canyon Remake is precisely the kind of machine that builds a loyal customer base.

Players who remember the original will pay to play it again. Players discovering it for the first time will keep feeding it credits to see what comes next. Either way, the machine earns.

Artist-Sculpted Playfield Toys That Bring the Old West to Life

The playfield of the Cactus Canyon Remake Special Edition is a hand-crafted diorama of the old west, populated with original sculptures that immerse every player in the world of the game the moment the ball launches.

The artist-sculpted Black Bart head toy anchors the Bart Bash feature. It is a satisfying, skill-testing shot that rewards precision with explosive animations. A fully sculpted mine mountain houses the mine cart and mine popper, while the upgraded revolvers and lower arch with LED flashers frame the action with authenticity and visual drama. Playfield cacti and the diecast metal train complete a scene that looks as good as it plays.

Playfield sculptures like these are the reason players lean in, take photos, and share the experience on social media. The Cactus Canyon Remake's playfield is a conversation starter and a content generator, working for your venue long after the player has left the building.

Interactive RGB LED Illumination and Quick-Draw Targets

Chicago Gaming Cactus Canyon Remake Special Edition pinball machine, commercial coin-operated game, full playfield view with illuminated bumpers and ramps

Chicago Gaming Cactus Canyon Remake Special Edition pinball machine playfield overview showing flippers, ramps, and lit targets from player perspective

Chicago Gaming Cactus Canyon Remake Special Edition pinball machine, commercial coin-operated model, full playfield overview from player perspective showing illuminated ramps and bumpers

The entire machine is brought to life by Chicago Gaming's interactive RGB General Illumination system, which responds dynamically to gameplay events, mode changes, and multiball chaos.

The mine popper, saloon trough, quick-draw targets, and drop targets are all independently LED-illuminated and interactive, creating a light show that is never the same twice and always perfectly in sync with the action on the playfield. RGB back panel lighting adds depth to the cabinet's presence on the floor.

This level of lighting integration transforms a pinball machine into a visual centerpiece. In a dimly lit bar or arcade, the Cactus Canyon Remake glows and glowing machines simply earn more plays.

Premium Enhanced Sound System: The Voice of the Old West

The Cactus Canyon Remake Special Edition features Chicago Gaming's Premium Enhanced Sound System, delivering a rich, layered audio experience that is widely regarded as among the finest ever achieved in a pinball machine.

The callouts, speech, and original musical score transport players into the sun-baked streets of Cactus Canyon with an authenticity and energy that rivals the best soundtrack work in the hobby. Every bank robbery, every gunfighter showdown, every Polly Peril train rescue is accompanied by audio that makes the experience feel cinematic.

In a commercial setting, great sound is a crowd-draw. Players across the room hear the excitement before they see the machine and it draws them in. The Premium Enhanced Sound System is not background noise; it is active marketing for every credit in the machine.

Deep, Replayable Gameplay Across Five Epic Modes

The expanded game rules exclusive to the Cactus Canyon Remake deliver five distinct mission-style gameplay modes that reward skill, strategy, and repeated play:

Bank Robbery (defend the town bank under pressure)

Marksman Shooting Gallery (test your precision on the quick-draw targets)

Bronco Taming (a wild, frenetic multiball challenge)

Gunslinger Showdowns (face-off sequences that test both speed and accuracy)

Polly Peril Train Rescue (a climactic save-the-day finale tied to the machine's stunning diecast train).

With a one-to-four player format and layered scoring depth, no two games play the same way and that replayability is extremely engaging.

 

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Cactus Canyon Remake Special Edition pinball machine (Standard SE or Plus Topper configuration, per selection)
  • 4 legs with levelers and locking nuts
  • Printed game manual
  • USA line power cable
  • Line cord cover and screws
  • Steel pinballs
  • Assorted game key fobs
  • Instruction and pricing cards
  • Wild West Shootout Topper (Plus Topper configuration, Model 14000-SE+, only)

Technical Specifications

Model Options: Special Edition (14000-SE) | Special Edition Plus Topper (14000-SE+)

Theme: Cactus Canyon: licensed from SG Gaming, Inc. Remake of the original 1998 Bally/Williams title

Players: 1 - 4

Display: 19-1/4" XL Color Display. 2× viewing area, 4× dot resolution vs. original; thousands of newly animated full-color frames

Lighting: Interactive RGB General Illumination; RGB back panel lighting; LED-illuminated quick-draw targets, drop targets, mine popper, saloon trough, and jet bumpers

Sound: Premium Enhanced Sound System with original Old West speech, callouts, and musical score

Playfield Toys: Artist-sculpted Black Bart head, mine mountain, mine cart, playfield cacti; diecast metal train; upgraded revolver sculptures on lower arch with LED flashers

Topper (14000-SE+ only): Wild West Shootout Topper with interactive mini-game, fully rotating dual pistol arms

Interior Art Blades (14000-SE+ only): Custom interior art blades

Shaker Motor (14000-SE+ only): Included

Cabinet Trim: Stainless (Special Edition)

Operation: Coin-Op and Free Play (coin door included)

Power: 120V / 60Hz standard household outlet

Assembled Dimensions: 29" W × 58" D × 76" H (backbox upright)

Assembled Weight: Approximately 275 lbs

Warranty: 12 months electronics / 6 months mechanical

Chicago Gaming Pinball Machine Dimensions

Assembly

Setting up the Cactus Canyon Remake Special Edition is a straightforward process that typically takes around 20 - 30 minutes, and two people are strongly recommended given the machine's size and weight of approximately 275 lbs.

The machine arrives largely pre-assembled inside a single professionally crated shipping carton. Begin by cutting the shipping bands and opening the carton, checking all loose parts against the packing list.

With your second person, use the built-in strap to slide the game out of the carton (never pull on the ball shooter) then remove the foam corner padding and stand the cabinet upright.

Bolt on the four legs using a ratchet with a 5/8" socket, then level the machine with the included levelers and a torpedo bubble level.

Next, remove the wing bolts and washers securing the backbox shipping cleat, raise the backbox and lock it into position, then remove and reinstall the backglass after clearing any shipping screws and display-protection material.

For the Plus Topper configuration (14000-SE+), mount the Wild West Shootout Topper on top of the backbox and connect its wiring harness.

To finish setup on both models, clear all packing material and shipping blocks from the playfield, wipe the steel pinballs with a clean cloth to remove their anti-rust compound, and load them into the ball trough. Adjust the tilt plumb-bob to your venue's preferred sensitivity.

Tools needed: wire cutters or scissors, needle-nose pliers, utility knife, 1/4" nutdriver, a ratchet with 5/8" socket (or a 5/8" wrench), and a torpedo bubble level. A full printed manual is included in the box and is also found here:

Chicago Gaming Cactus Canyon Remake Special Edition Pinball Machine Manual

 

Free Shipping

Every Chicago Gaming pinball machine ships to you completely free. We cover the freight, with no hidden charges at checkout and free curbside delivery anywhere in the 48 contiguous U.S. states.

All machines ship via LTL (Less Than Truckload) freight on a pallet, with lift-gate service included. The freight carrier will contact you ahead of time to schedule a delivery appointment, so someone can be there to receive it. We recommend having at least two people available at delivery to help uncrate and move the machine into place.

Want it set up for you? Simply select White Glove Delivery at checkout, and we'll arrange for a professional team to bring your machine into the room of your choice, assemble it, and make sure it's ready to play.

Delivery typically takes 2 to 4 weeks. Please note that limited-run editions, machines with toppers, and deposit or build-to-order editions may require additional lead time before they ship.

Why Buy From Us

Here's why buying your Chicago Gaming pinball machine from us is the right move:

  • Free Shipping: We cover the freight on every Chicago Gaming machine. Free curbside delivery with lift-gate service and no hidden charges at checkout.

  • No Sales Tax: Pay no sales tax in most states (except Wyoming).

  • Full Manufacturer Warranty: Every machine carries the complete Chicago Gaming Company Limited Warranty, and we honor it in full. We'll guide you through the entire process if you ever need to make a claim.

  • Returns Assistance: We follow Chicago Gaming's own return policy, and our customer service team will coordinate warranty and replacement-parts support with the manufacturer on your behalf.

  • Price Match Guarantee: Find the same Chicago Gaming machine for less? Let us know and we'll match it 100%.

  • Expert Guidance: From choosing the right model and edition to understanding delivery and setup, our team of pinball and arcade experts is here to help every step of the way.

Warranty

All new Chicago Gaming pinball machines purchased through our store are covered by the full Chicago Gaming Company Limited Warranty, which we honor in full. The warranty period begins on the date of invoice.

Warranty Coverage

Materials & Workmanship: Covers the machine against defects in materials and workmanship when installed and used normally. Chicago Gaming will repair or replace any covered defective part at no charge, excluding shipping/handling and any labor to install the part. Coverage includes:

  • Electronic components: controller board, CPU board, playfield board, power supply board, solenoid driver boards, and LCD controller board.
  • Mechanical and other components that fail due to defects in materials or workmanship.

Coverage length (varies by edition):

  • Special Editions: 12 months electronics / 6 months mechanical & other components.
  • Limited and premium Editions: up to 24 months electronics / 12 months mechanical & other components.

Please note: any cosmetic issues must be reported within 14 days of receiving your machine.

What's Not Covered

  • Labor or service calls to replace any part.
  • Normal wear-and-tear items (rubber rings, bulbs, plastics, posts, etc.).
  • Damage from improper installation, shipping or handling, negligence, misuse, alteration, modification, abuse, or rust.
  • Damage from electrical surge, liquid intrusion, fire, theft, acts of God, improper electrical connection, or repairs by unauthorized personnel.
  • Damage during shipping (transit-damage claims must be filed with the freight carrier).

Implied warranties are excluded, and Chicago Gaming is not liable for any indirect, special, incidental, or consequential damages.

How to Request Warranty Service

  • Contact our Customer Service Team first. In most cases we can help troubleshoot and resolve the issue quickly.
  • If needed, we'll help open a claim with Chicago Gaming through their Help Desk
  • Chicago Gaming will repair or replace the covered part; any defective part must be properly packaged and returned freight prepaid.

Our Commitment

We're here to support you through the entire warranty process. Because you purchased your machine from us, our customer service team will act as your connection with Chicago Gaming to make sure your issue is resolved quickly and efficiently.

Returns

We follow Chicago Gaming's own return policy. Due to the substantial size and weight of these machines and the freight shipping they require, they are not eligible for returns. They require special handling, which makes returns impractical.

Once your machine has been shipped, we cannot cancel the order. Please review your purchase carefully before finalizing it to ensure it meets your expectations.

Your satisfaction is our priority. If you encounter any issues with your machine, we are committed to providing support and assistance with replacement parts and full warranty coordination.

Our goal is to resolve any problems promptly and effectively, keeping your machine in excellent condition. For any further questions or concerns, please contact our customer service team and we'll be happy to assist you.