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Chicago Gaming Medieval Madness Remake Merlin Edition Pinball Machine

by Chicago Gaming
$12,995.00

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Chicago Gaming Medieval Madness Remake Merlin Edition home pinball machine front view showing playfield and cabinet design

Introducing the Chicago Gaming Medieval Madness Remake Merlin Edition Pinball Machine. The crown jewel of a game widely hailed as one of the greatest pinball machines ever made.

This is more than a remake. It is the definitive expression of a legend, reborn with every premium feature Chicago Gaming has to offer.

From the custom-sculpted King of Payne topper and the larger XL color display to the fully interactive RGB lighting and Merlin Blue powder-coated armor from front molding to legs, no detail has been spared.

Take your place at the flippers, storm the exploding castle, and defend the kingdom against dragons and trolls. By obtaining this pinball machine you're claiming a piece of pinball history and a statement centerpiece that commands attention in any room.

About Chicago Gaming Company

Chicago Gaming Company has been engineering premium pinball machines and arcade products with a relentless commitment to quality and reliability. Collaborating closely with legendary industry talent and building on original, time-tested Williams standard pinball mechanisms, CGC has earned a reputation for producing machines with the longest warranties in the industry, up to eight times longer than most competing manufacturers.

Chicago Gaming Logo

Developed in partnership with Play Mechanix, the Medieval Madness Edition is the result of that same uncompromising standard: a machine built not just to perform on day one, but to hold its place at the center of a collection for a lifetime. When you own a Chicago Gaming Limited Edition, you're investing in a name that stands behind every single one.

The Legend Reborn: One of the Greatest Pinball Machines of All Time

Medieval Madness is not simply a great pinball machine, it is the pinball machine that an entire generation of collectors has spent decades hunting for.

The original 1997 Williams Medieval Madness is widely held to be the finest pinball machine ever built, yet only 4,000 units were ever produced, driving the resale value of surviving originals far beyond the reach of most enthusiasts.

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine, home model, front view showing playfield and backglass display

Chicago Gaming's Medieval Madness Remake changes everything, delivering that legendary gameplay experience in a fully modernized cabinet that surpasses the original in every measurable way.

The Merlin Edition stands as the definitive, flagship expression of this remake: a bespoke collector's centerpiece loaded with exclusive premium features that transform an already iconic machine into a true statement piece for the most discerning game room.

Battle for the Kingdom: Immersive Gameplay That Has Stood the Test of Time

At the heart of Medieval Madness is gameplay so universally compelling that it has captivated pinball novices and seasoned experts alike for nearly three decades.

Your mission: battle for the kingdom of the 15th century, destroying six animated castles, commanding jousts, rescuing damsels, launching catapults, and waging war against the King of Payne and his trolls, all in the same game.

The centerpiece of the playfield is an animated castle complete with a solenoid-controlled portcullis and a motorized drawbridge; land enough shots and the drawbridge lowers, the portcullis rises, and the ball explodes into the castle entrance in a spectacular lightshow of points and pandemonium.

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine home model, full playfield view with all lights illuminated during gameplay

Two pop-up trolls lurk beneath the playfield, rising to challenge you during Trolls! mode. Ramps, orbits, a left-side catapult that propels the ball airborne into a habitrail, and three pop bumpers fill out a playfield that rewards precision shooting at every turn.

The pinnacle of it all is the two-phase Wizard Mode (Battle for the Kingdom) where five balls fly simultaneously and only a champion can claim the throne. Decades after its original release, no machine has dethroned it. That is legend.

The King of Payne Topper: A Hand-Sculpted Crown for a Legendary Machine

Chicago Gaming Medieval Madness Remake Merlin Edition Pinball Machine King Topper Sculpture

The Merlin Edition's most visually commanding exclusive is the King of Payne Topper. It is a custom 3D-sculpted figure nearly 8 inches tall, hand-crafted by one of the kingdom's personal sculptors and seated atop the backbox like royalty.

 

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine home model featuring illuminated castle and dragon creature sculptures

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine home model with illuminated monster and character figurines detail view

With integrated lighting that brings the King and his trolls to vivid life, this topper transforms your machine into a room-defining centerpiece that commands attention the moment you walk through the door. It is not merely decoration; it is the exclamation point on a collector's masterpiece.

XL Color Display: Four Times the Resolution, Nearly Twice the View

The Merlin Edition's 19-1/4'' XL Color Display delivers nearly twice the viewable area of the original Williams dot-matrix display, presenting an entirely new visual experience without sacrificing the spirit of the original.

Chicago Gaming Medieval Madness Remake Merlin Edition home pinball machine backglass artwork featuring dragon and knight character design

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine, close-up of Merlin character's eyes with detailed pixel art styling

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine marquee display with orange dot-matrix text on black background

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine illuminated marquee sign displaying orange pixelated text against

Athyrio Games painstakingly created over 2,000 fully animated frames of all-new full-color display artwork, re-imagined within the framework of the iconic original Williams art at four times the resolution, a staggering achievement of artistry and craft.

Every jackpot, every castle destruction, every troll encounter now erupts from the backbox in vivid, high-definition color that the original could only dream of.

Interactive RGB General Illumination: The Playfield Comes Alive

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine home model, full playfield view illuminated with LED lighting and active targets

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine, home model, top-down view of illuminated playfield with lit ramps and bumpers

For the first time in the history of Medieval Madness, the Merlin Edition features fully interactive RGB LED General Illumination. The playfield doesn't simply light up; it reacts.

As the dragon's breath scorches the field, the entire playfield bathes in a dramatic red glow. When the trolls surge forward to overpower you, green light floods the cabinet. Every mode, every battle, every dramatic moment in the game is now accompanied by a dynamic, full-color light show that pulls you deeper into the kingdom than ever before.

Paired with RGB LED back panel lighting and the Max-Illumination Lower Arch (exclusive to the Merlin Edition) the visual spectacle of this machine has no equal.

Premium Enhanced Sound System: The Kingdom Roars

Medieval Madness has always been celebrated for its wit, its voice acting, and its iconic audio, and the Merlin Edition honors that legacy with a Premium Enhanced Sound System driven by a Class-D digital audio amplifier.

Every speech call, every castle explosion, every troll taunt, and every triumphant multiball fanfare is delivered with clarity and power that fills your game room. The audio experience alone is reason enough to seek out this machine; with the Premium Enhanced Sound System, it becomes unforgettable.

Modern Reliability Built to Last Generations

Chicago Gaming rebuilt Medieval Madness from the ground up with modern electronics that deliver the original gameplay experience without the maintenance headaches of 1990s hardware.

All-LED lighting throughout the cabinet ensures cool, consistent, and long-lasting illumination. A shaker motor adds visceral physical feedback to the most dramatic moments of play. The double hard-coat playfield surface protects the artwork while providing the deep gloss finish that makes every shot feel crisp and intentional. This machine is built to stand the test of time.

A 24-month electronics warranty and 12-month mechanical warranty from Chicago Gaming back every machine, ensuring that your investment in this collector's centerpiece is protected.

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Medieval Madness Remake Merlin Edition Pinball Machine (Model 11000-ME)
  • King of Payne Custom 3D-Sculpted Topper with Integrated Lighting
  • 4 Cabinet Legs with Levelers and Locking Nuts
  • Printed Game Manual
  • USA Line Power Cable
  • Line Cord Cover and Screws
  • Steel Pinballs
  • Assorted Game Key Fobs
  • Instruction and Pricing Cards

Technical Specifications

Manufacturer: Chicago Gaming Company (CGC)

Model: 11000-ME

Display: 19-1/4" XL Full-Color LCD Display (backbox); HD color artwork by Athyrio Games. Over 2,000 animated frames at 4× original resolution

General Illumination: Fully Interactive RGB LED (dynamic playfield color changes with gameplay)

Sound System: Premium Enhanced Sound System with Class-D Digital Audio Amplifier

Playfield Features: Animated exploding castle with solenoid portcullis and motorized drawbridge, two pop-up trolls, left-side catapult with habitrail, 2 ramps, 2 orbits, 3 pop bumpers, autoplunger, shaker motor

Merlin Edition Exclusives: King of Payne Topper (~8" tall with integrated lighting), XL Color Display, RGB LED General Illumination, Premium Enhanced Sound System, RGB LED Back Panel Lighting, Cabinet Side Mirrors, Shaker Motor, Max-Illumination Lower Arch, Merlin Blue matched powder-coated trim (front molding, side molding, legs, lower arch)

Number of Players: 1 - 4

Operation: Coin-Op and Free Play

Power Requirements: 120V / 60Hz standard household outlet

Assembled Dimensions: Approximately 30" W × 58" D × 76" H (King of Payne topper adds additional height above the backbox)

Assembled Weight: Approximately 300 lbs

Warranty: 24-month electronics / 12-month mechanical (Chicago Gaming Company)

Chicago Gaming Pinball Machine Dimensions

Assembly

Assembling the Medieval Madness Remake Merlin Edition is a straightforward process that typically takes around 20 - 30 minutes with two people recommended.

The machine arrives largely pre-assembled in a single professionally crated shipping carton. Begin by cutting the shipping bands and opening the carton, checking all loose parts against the packing list.

With a second person, use the built-in cabinet strap to slide the game out of the carton (never pull on the ball shooter) then remove the foam corner padding and stand the cabinet upright. Bolt on the four legs using a ratchet with a 5/8" socket (or a 5/8" wrench), then level the machine using the included levelers and a torpedo bubble level.

Next, remove the wing bolts and washers holding the backbox shipping cleat, raise the backbox and secure it.

Remove the backglass, extract any shipping screws and protective shipping material from around the display, then reinstall the backglass and lock the backbox.

Install the King of Payne Topper on top of the backbox and connect its wiring harness.

Clear any remaining packing material and shipping blocks from the playfield, wipe the steel pinballs clean of their anti-rust compound and load them into the ball trough, and finally adjust the tilt plumb-bob to your preference.

Tools required: wire cutters or scissors, needle-nose pliers, utility knife, 1/4" nutdriver, a ratchet with 5/8" socket or 5/8" wrench, and a torpedo bubble level. A full printed manual is included in the box and is also available for download here:

Chicago Gaming Medieval Madness Remake Merlin Edition Pinball Machine Manual

 

Description

Chicago Gaming Medieval Madness Remake Merlin Edition home pinball machine front view showing playfield and cabinet design

Introducing the Chicago Gaming Medieval Madness Remake Merlin Edition Pinball Machine. The crown jewel of a game widely hailed as one of the greatest pinball machines ever made.

This is more than a remake. It is the definitive expression of a legend, reborn with every premium feature Chicago Gaming has to offer.

From the custom-sculpted King of Payne topper and the larger XL color display to the fully interactive RGB lighting and Merlin Blue powder-coated armor from front molding to legs, no detail has been spared.

Take your place at the flippers, storm the exploding castle, and defend the kingdom against dragons and trolls. By obtaining this pinball machine you're claiming a piece of pinball history and a statement centerpiece that commands attention in any room.

About Chicago Gaming Company

Chicago Gaming Company has been engineering premium pinball machines and arcade products with a relentless commitment to quality and reliability. Collaborating closely with legendary industry talent and building on original, time-tested Williams standard pinball mechanisms, CGC has earned a reputation for producing machines with the longest warranties in the industry, up to eight times longer than most competing manufacturers.

Chicago Gaming Logo

Developed in partnership with Play Mechanix, the Medieval Madness Edition is the result of that same uncompromising standard: a machine built not just to perform on day one, but to hold its place at the center of a collection for a lifetime. When you own a Chicago Gaming Limited Edition, you're investing in a name that stands behind every single one.

The Legend Reborn: One of the Greatest Pinball Machines of All Time

Medieval Madness is not simply a great pinball machine, it is the pinball machine that an entire generation of collectors has spent decades hunting for.

The original 1997 Williams Medieval Madness is widely held to be the finest pinball machine ever built, yet only 4,000 units were ever produced, driving the resale value of surviving originals far beyond the reach of most enthusiasts.

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine, home model, front view showing playfield and backglass display

Chicago Gaming's Medieval Madness Remake changes everything, delivering that legendary gameplay experience in a fully modernized cabinet that surpasses the original in every measurable way.

The Merlin Edition stands as the definitive, flagship expression of this remake: a bespoke collector's centerpiece loaded with exclusive premium features that transform an already iconic machine into a true statement piece for the most discerning game room.

Battle for the Kingdom: Immersive Gameplay That Has Stood the Test of Time

At the heart of Medieval Madness is gameplay so universally compelling that it has captivated pinball novices and seasoned experts alike for nearly three decades.

Your mission: battle for the kingdom of the 15th century, destroying six animated castles, commanding jousts, rescuing damsels, launching catapults, and waging war against the King of Payne and his trolls, all in the same game.

The centerpiece of the playfield is an animated castle complete with a solenoid-controlled portcullis and a motorized drawbridge; land enough shots and the drawbridge lowers, the portcullis rises, and the ball explodes into the castle entrance in a spectacular lightshow of points and pandemonium.

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine home model, full playfield view with all lights illuminated during gameplay

Two pop-up trolls lurk beneath the playfield, rising to challenge you during Trolls! mode. Ramps, orbits, a left-side catapult that propels the ball airborne into a habitrail, and three pop bumpers fill out a playfield that rewards precision shooting at every turn.

The pinnacle of it all is the two-phase Wizard Mode (Battle for the Kingdom) where five balls fly simultaneously and only a champion can claim the throne. Decades after its original release, no machine has dethroned it. That is legend.

The King of Payne Topper: A Hand-Sculpted Crown for a Legendary Machine

Chicago Gaming Medieval Madness Remake Merlin Edition Pinball Machine King Topper Sculpture

The Merlin Edition's most visually commanding exclusive is the King of Payne Topper. It is a custom 3D-sculpted figure nearly 8 inches tall, hand-crafted by one of the kingdom's personal sculptors and seated atop the backbox like royalty.

 

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine home model featuring illuminated castle and dragon creature sculptures

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine home model with illuminated monster and character figurines detail view

With integrated lighting that brings the King and his trolls to vivid life, this topper transforms your machine into a room-defining centerpiece that commands attention the moment you walk through the door. It is not merely decoration; it is the exclamation point on a collector's masterpiece.

XL Color Display: Four Times the Resolution, Nearly Twice the View

The Merlin Edition's 19-1/4'' XL Color Display delivers nearly twice the viewable area of the original Williams dot-matrix display, presenting an entirely new visual experience without sacrificing the spirit of the original.

Chicago Gaming Medieval Madness Remake Merlin Edition home pinball machine backglass artwork featuring dragon and knight character design

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine, close-up of Merlin character's eyes with detailed pixel art styling

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine marquee display with orange dot-matrix text on black background

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine illuminated marquee sign displaying orange pixelated text against

Athyrio Games painstakingly created over 2,000 fully animated frames of all-new full-color display artwork, re-imagined within the framework of the iconic original Williams art at four times the resolution, a staggering achievement of artistry and craft.

Every jackpot, every castle destruction, every troll encounter now erupts from the backbox in vivid, high-definition color that the original could only dream of.

Interactive RGB General Illumination: The Playfield Comes Alive

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine home model, full playfield view illuminated with LED lighting and active targets

Chicago Gaming Medieval Madness Remake Merlin Edition pinball machine, home model, top-down view of illuminated playfield with lit ramps and bumpers

For the first time in the history of Medieval Madness, the Merlin Edition features fully interactive RGB LED General Illumination. The playfield doesn't simply light up; it reacts.

As the dragon's breath scorches the field, the entire playfield bathes in a dramatic red glow. When the trolls surge forward to overpower you, green light floods the cabinet. Every mode, every battle, every dramatic moment in the game is now accompanied by a dynamic, full-color light show that pulls you deeper into the kingdom than ever before.

Paired with RGB LED back panel lighting and the Max-Illumination Lower Arch (exclusive to the Merlin Edition) the visual spectacle of this machine has no equal.

Premium Enhanced Sound System: The Kingdom Roars

Medieval Madness has always been celebrated for its wit, its voice acting, and its iconic audio, and the Merlin Edition honors that legacy with a Premium Enhanced Sound System driven by a Class-D digital audio amplifier.

Every speech call, every castle explosion, every troll taunt, and every triumphant multiball fanfare is delivered with clarity and power that fills your game room. The audio experience alone is reason enough to seek out this machine; with the Premium Enhanced Sound System, it becomes unforgettable.

Modern Reliability Built to Last Generations

Chicago Gaming rebuilt Medieval Madness from the ground up with modern electronics that deliver the original gameplay experience without the maintenance headaches of 1990s hardware.

All-LED lighting throughout the cabinet ensures cool, consistent, and long-lasting illumination. A shaker motor adds visceral physical feedback to the most dramatic moments of play. The double hard-coat playfield surface protects the artwork while providing the deep gloss finish that makes every shot feel crisp and intentional. This machine is built to stand the test of time.

A 24-month electronics warranty and 12-month mechanical warranty from Chicago Gaming back every machine, ensuring that your investment in this collector's centerpiece is protected.

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Medieval Madness Remake Merlin Edition Pinball Machine (Model 11000-ME)
  • King of Payne Custom 3D-Sculpted Topper with Integrated Lighting
  • 4 Cabinet Legs with Levelers and Locking Nuts
  • Printed Game Manual
  • USA Line Power Cable
  • Line Cord Cover and Screws
  • Steel Pinballs
  • Assorted Game Key Fobs
  • Instruction and Pricing Cards

Technical Specifications

Manufacturer: Chicago Gaming Company (CGC)

Model: 11000-ME

Display: 19-1/4" XL Full-Color LCD Display (backbox); HD color artwork by Athyrio Games. Over 2,000 animated frames at 4× original resolution

General Illumination: Fully Interactive RGB LED (dynamic playfield color changes with gameplay)

Sound System: Premium Enhanced Sound System with Class-D Digital Audio Amplifier

Playfield Features: Animated exploding castle with solenoid portcullis and motorized drawbridge, two pop-up trolls, left-side catapult with habitrail, 2 ramps, 2 orbits, 3 pop bumpers, autoplunger, shaker motor

Merlin Edition Exclusives: King of Payne Topper (~8" tall with integrated lighting), XL Color Display, RGB LED General Illumination, Premium Enhanced Sound System, RGB LED Back Panel Lighting, Cabinet Side Mirrors, Shaker Motor, Max-Illumination Lower Arch, Merlin Blue matched powder-coated trim (front molding, side molding, legs, lower arch)

Number of Players: 1 - 4

Operation: Coin-Op and Free Play

Power Requirements: 120V / 60Hz standard household outlet

Assembled Dimensions: Approximately 30" W × 58" D × 76" H (King of Payne topper adds additional height above the backbox)

Assembled Weight: Approximately 300 lbs

Warranty: 24-month electronics / 12-month mechanical (Chicago Gaming Company)

Chicago Gaming Pinball Machine Dimensions

Assembly

Assembling the Medieval Madness Remake Merlin Edition is a straightforward process that typically takes around 20 - 30 minutes with two people recommended.

The machine arrives largely pre-assembled in a single professionally crated shipping carton. Begin by cutting the shipping bands and opening the carton, checking all loose parts against the packing list.

With a second person, use the built-in cabinet strap to slide the game out of the carton (never pull on the ball shooter) then remove the foam corner padding and stand the cabinet upright. Bolt on the four legs using a ratchet with a 5/8" socket (or a 5/8" wrench), then level the machine using the included levelers and a torpedo bubble level.

Next, remove the wing bolts and washers holding the backbox shipping cleat, raise the backbox and secure it.

Remove the backglass, extract any shipping screws and protective shipping material from around the display, then reinstall the backglass and lock the backbox.

Install the King of Payne Topper on top of the backbox and connect its wiring harness.

Clear any remaining packing material and shipping blocks from the playfield, wipe the steel pinballs clean of their anti-rust compound and load them into the ball trough, and finally adjust the tilt plumb-bob to your preference.

Tools required: wire cutters or scissors, needle-nose pliers, utility knife, 1/4" nutdriver, a ratchet with 5/8" socket or 5/8" wrench, and a torpedo bubble level. A full printed manual is included in the box and is also available for download here:

Chicago Gaming Medieval Madness Remake Merlin Edition Pinball Machine Manual

 

Free Shipping

Every Chicago Gaming pinball machine ships to you completely free. We cover the freight, with no hidden charges at checkout and free curbside delivery anywhere in the 48 contiguous U.S. states.

All machines ship via LTL (Less Than Truckload) freight on a pallet, with lift-gate service included. The freight carrier will contact you ahead of time to schedule a delivery appointment, so someone can be there to receive it. We recommend having at least two people available at delivery to help uncrate and move the machine into place.

Want it set up for you? Simply select White Glove Delivery at checkout, and we'll arrange for a professional team to bring your machine into the room of your choice, assemble it, and make sure it's ready to play.

Delivery time depends on availability. In-stock machines typically ship within a few days to about two weeks. Limited editions, premium/topper models, and deposit or build-to-order machines are built to order and can take several weeks to a few months. We'll confirm the current lead time for your specific machine after you order.

Why Buy From Us

Here's why buying your Chicago Gaming pinball machine from us is the right move:

  • Free Shipping: We cover the freight on every Chicago Gaming machine. Free curbside delivery with lift-gate service and no hidden charges at checkout.

  • No Sales Tax: Pay no sales tax in most states (except Wyoming).

  • Full Manufacturer Warranty: Every machine carries the complete Chicago Gaming Company Limited Warranty, and we honor it in full. We'll guide you through the entire process if you ever need to make a claim.

  • Returns Assistance: We follow Chicago Gaming's own return policy, and our customer service team will coordinate warranty and replacement-parts support with the manufacturer on your behalf.

  • Price Match Guarantee: Find the same Chicago Gaming machine for less? Let us know and we'll match it 100%.

  • Expert Guidance: From choosing the right model and edition to understanding delivery and setup, our team of pinball and arcade experts is here to help every step of the way.

Warranty

All new Chicago Gaming pinball machines purchased through our store are covered by the full Chicago Gaming Company Limited Warranty, which we honor in full. The warranty period begins on the date of invoice.

Warranty Coverage

Materials & Workmanship: Covers the machine against defects in materials and workmanship when installed and used normally. Chicago Gaming will repair or replace any covered defective part at no charge, excluding shipping/handling and any labor to install the part. Coverage includes:

  • Electronic components: controller board, CPU board, playfield board, power supply board, solenoid driver boards, and LCD controller board.
  • Mechanical and other components that fail due to defects in materials or workmanship.

Coverage length (varies by edition):

  • Special Editions: 12 months electronics / 6 months mechanical & other components.
  • Limited and premium Editions: up to 24 months electronics / 12 months mechanical & other components.

Please note: any cosmetic issues must be reported within 14 days of receiving your machine.

What's Not Covered

  • Labor or service calls to replace any part.
  • Normal wear-and-tear items (rubber rings, bulbs, plastics, posts, etc.).
  • Damage from improper installation, shipping or handling, negligence, misuse, alteration, modification, abuse, or rust.
  • Damage from electrical surge, liquid intrusion, fire, theft, acts of God, improper electrical connection, or repairs by unauthorized personnel.
  • Damage during shipping (transit-damage claims must be filed with the freight carrier).

Implied warranties are excluded, and Chicago Gaming is not liable for any indirect, special, incidental, or consequential damages.

How to Request Warranty Service

  • Contact our Customer Service Team first. In most cases we can help troubleshoot and resolve the issue quickly.
  • If needed, we'll help open a claim with Chicago Gaming through their Help Desk
  • Chicago Gaming will repair or replace the covered part; any defective part must be properly packaged and returned freight prepaid.

Our Commitment

We're here to support you through the entire warranty process. Because you purchased your machine from us, our customer service team will act as your connection with Chicago Gaming to make sure your issue is resolved quickly and efficiently.

Returns

We follow Chicago Gaming's own return policy. Due to the substantial size and weight of these machines and the freight shipping they require, they are not eligible for returns. They require special handling, which makes returns impractical.

Once your machine has been shipped, we cannot cancel the order. Please review your purchase carefully before finalizing it to ensure it meets your expectations.

Your satisfaction is our priority. If you encounter any issues with your machine, we are committed to providing support and assistance with replacement parts and full warranty coordination.

Our goal is to resolve any problems promptly and effectively, keeping your machine in excellent condition. For any further questions or concerns, please contact our customer service team and we'll be happy to assist you.