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Chicago Gaming Pulp Fiction Special Edition Pinball Machine

by Chicago Gaming
$8,395.00

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🏛️ No sales tax (except Wyoming)

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✅ 1 Year Manufacturer Warranty

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Chicago Gaming Pulp Fiction Special Edition Pinball Machine Cover Image 2

Chicago Gaming Pulp Fiction Special Edition Pinball Machine Cover Image Model Comparison

The Chicago Gaming Pulp Fiction Special Edition Pinball Machine, where Quentin Tarantino's cinematic masterpiece meets the golden era of pinball.

Born from a direct request by Tarantino himself, who wanted an authentic 1980s-style Pulp Fiction pinball experience for his personal collection, this machine stands as one of the most culturally significant pinball releases in decades.

Tarantino rarely licenses his intellectual property. Owning one is a rare privilege.

Crafted for arcades, barcades, bars, and entertainment venues that demand the best, this is a coin-operated machine engineered to draw crowds, earn revenue, and deliver a genuinely immersive gameplay experience that keeps players coming back.

Available in two selectable coin-door configurations: the Special Edition (Model 21000-SE) with a vintage stainless steel coin door featuring an illuminated Pulp Fiction logo and start button on the door, and the Special Edition DBV Ready (Model 21000-SED) with a traditional black coin-op door, dollar-bill-validator connector, and start button on the cabinet.

Both models are the same exceptional machine. Choose the coin door that fits your venue setup, and the game handles the rest.

About Chicago Gaming Company

Chicago Gaming Company has been engineering premium pinball machines and arcade products with a relentless commitment to quality and reliability. Collaborating closely with legendary industry talent and building on original, time-tested Williams standard pinball mechanisms, CGC has earned a reputation for producing machines with the longest warranties in the industry, up to eight times longer than most competing manufacturers.

Chicago Gaming Logo

Developed in partnership with Play Mechanix, the Pulp Fiction Special Edition is the result of that same uncompromising standard: a machine built not just to perform on day one, but to earn reliably for years on location. When you put a Chicago Gaming machine on your floor, you're investing in a name that stands behind every single one.

Designed by a Legend. Mark Ritchie's Masterwork Playfield

Legendary pinball designer Mark Ritchie is one of the most respected names in the history of the medium. He masterfully crafted a playfield that, on its surface, evokes the unmistakable feel of classic 1980s machines, but beneath that retro exterior hides a depth and mechanical complexity that rivals anything produced today.

Multiple multiball modes, spinning targets, drop target banks, and dual locking assemblies create a layered gameplay experience that engages first-time players and seasoned veterans in equal measure.

This is the rare machine that doesn't just look great in your venue, it plays brilliantly. Players discover new objectives and modes with every game, which means longer sessions, higher per-play revenue, and a machine that never grows stale on your floor.

250+ Iconic Lines of Dialogue

Sound designer David Thiel has woven over 250 iconic lines of Pulp Fiction dialogue (delivered by 19 legendary characters from the film) into every moment of play, pulling the player directly into Tarantino's world from the first plunge of the ball. Jules, Vincent, Mia, Marsellus, The Gimp, Honey Bunny, Pumpkin. They're all here, speaking in their own voices, at exactly the right moment.

Five licensed songs from the original Pulp Fiction soundtrack further cement the experience: Comanche, Jungle Boogie, Misirlou, Son of a Preacher Man, and You Never Can Tell. Complemented by a number of original compositions, the audio package is a total immersive environment.

Five Multiball Modes, Three Mini-Wizard Modes, and One Ultimate Wizard Mode

Josh Sharpe's rule set strikes the perfect balance between approachability and depth. Casual players can jump in and enjoy the ride immediately; competitive players will spend months chasing every mode to completion. Five distinct multiball modes including Briefcase Boogie and Pawn Shop Panic. They keep the chaos controlled and the excitement building.

Three Mini-Wizard Modes (Cast Chaos, Pulp Fiction Frenzy, and The Shot) reward mastery with escalating intensity, and the ultimate Divine Intervention Wizard Mode awaits only those skilled enough to unlock it.

Custom Character Sculpts, Gun Magnet, and a Playfield That Tells the Story

Ritchie vintage watch with bronze case displayed on stand, showing dial with Arabic numerals and subsidiary seconds dial, macro product photography

Chicago Gaming Pulp Fiction Special Edition pinball machine with illuminated burger prop and playfield details visible in commercial coin-operated model

The playfield is populated with custom-sculpted figures of Vincent Vega and Jules Winnfield, a "Royale With Cheese" burger, an illuminated gold watch, and an interactive briefcase, each tied directly to specific gameplay mechanics and modes.

The gun magnet catches and throws pinballs across the playfield in unpredictable ways that mirror the film's legendary unpredictability.

The Pawn Shop features a 3-ball subway locking assembly; the briefcase houses a separate 3-ball lock. Four memory drop targets, a 3-bank of drop targets, and two adrenaline heart hall-effect spinning targets complete a playfield packed with purposeful, thematic mechanisms.

Retro Alphanumeric Displays and RGB LED Lighting

The retro 13-segment alphanumeric LED scoring displays pay direct tribute to the 1980s machines that defined an era, a deliberate aesthetic choice that gives this machine an authentic vintage presence the moment it hits your floor.

The mirrored backglass features custom hand-drawn artwork depicting Pulp Fiction's legendary Jack Rabbit Slim's dance scene, commanding attention from across any room.

RGB LED general illumination, 15 RGB LED software-controlled featured inserts, and a fully integrated RGB LED lighting system on the lower arch create a dynamic, evolving light show that responds to gameplay in real time. The machine looks as alive as it plays.

Two Coin-Door Configurations: Built for Your Venue

Chicago Gaming Pulp Fiction Special Edition Model 21000-SE Pinball Machine, commercial coin-operated game, front angled view showing playfield and backglass display

Chicago Gaming Pulp Fiction Special Edition Pinball Machine Model 21000-SE, commercial coin-operated game, front playfield view showing reel windows and drop targets

The Special Edition (21000-SE) ships with a vintage stainless steel coin door featuring an illuminated LED Pulp Fiction logo and start button directly on the door: a coin-op configuration with unmistakable retro character that suits the machine's aesthetic perfectly.

 

Chicago Gaming Pulp Fiction Special Edition Model 21000-SED Pinball Machine, commercial coin-operated arcade game, full front view showing playfield and backglass display

The Special Edition DBV Ready (21000-SED) ships with a traditional black coin-operated door, a dedicated 12V dollar-bill-validator harness, and a start button mounted on the cabinet. Ready for paper-money acceptance the moment your validator is connected.

Both models also support free-play operation, giving you full flexibility to run the machine on location or in a private setting. The coin-door configuration is the only difference between the two. Choose based on your venue's payment infrastructure and operator preference.

A Proven Revenue Opportunity for Arcades, Bars, and Barcades

Pinball machines with deep rulesets, legendary IP, and immersive audio-visual experiences are among the highest-performing earners in the amusement industry.

Pulp Fiction checks every box. The combination of an iconic film license, a recognizable soundtrack, custom sculpts, and a ruleset that rewards repeated play makes this a machine players will seek out and return to.

The DBV Ready variant eliminates the friction of coin-only operation, accepting dollar bills and increasing the per-play transaction speed. That is a meaningful difference in high-traffic venue environments.

Backed by Chicago Gaming Company's industry-leading warranty (12-month electronics, 6-month mechanical), this is a machine you can put on your floor with confidence and leave earning with minimal downtime.

Collector Appeal and Its Limited-Edition Sibling

The Special Edition is the definitive commercial operator version of the Pulp Fiction pinball machine, premium in every sense, built to perform, and wearing one of cinema's most iconic licenses.

For collectors seeking the ultimate expression of this machine with exclusive sculpts, a signed Certificate of Authenticity, shaker motor, mirror blades, and production limited to just 1,000 units worldwide, be sure to view the Bad Mother Flipper Limited Edition listing on our site.

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Pulp Fiction Special Edition Pinball Machine (your choice of coin-door configuration: 21000-SE or 21000-SED)
  • 4 legs with levelers and locking nuts
  • 4 steel mirror-finish pinballs
  • Printed game manual
  • USA line power cable
  • Line cord cover and 2 screws
  • Assorted game key fobs
  • 2 instruction / pricing cards

Technical Specifications

Models Available: Special Edition (21000-SE) | Special Edition DBV Ready (21000-SED)

Coin-Door Configuration (SE): Vintage stainless steel coin door with illuminated LED Pulp Fiction logo and start button on door

Coin-Door Configuration (SED): Traditional black coin-op door with DBV connector (12V dollar-bill-validator harness) and start button on cabinet

Operation: Coin-Op and Free Play

Players: 1 - 4

Cabinet Dimensions (Assembled): 30" W × 58" D × 76" H (backbox upright)

Assembled Weight: Approximately 275 lbs

Power: 120V / 60Hz standard household outlet (internal 70V playfield supply; supports supply-voltage conversion for international use)

Scoring Display: Retro 13-segment alphanumeric LED scoring displays

Dialogue: 250+ iconic lines featuring 19 movie characters

Licensed Music: 5 songs from the original Pulp Fiction soundtrack

Multiball Modes: 5 (including Briefcase Boogie and Pawn Shop Panic)

Roll Scene Modes: 5 (Twist Contest, BMF Wallet, Gold Watch, Clean the Car, The Shot)

Mini-Wizard Modes: 3 (Cast Chaos, Pulp Fiction Frenzy, The Shot)

Wizard Mode: Divine Intervention

Lighting: RGB LED general illumination, 15 RGB LED software-controlled featured inserts, integrated RGB LED lower arch lighting

Playfield Mechanisms: Gun magnet, 4 memory drop targets, 3-bank drop targets, Pawn Shop 3-ball subway lock, briefcase 3-ball lock, 2 adrenaline heart hall-effect spinning targets, knocker assembly

Warranty: 12-month electronics / 6-month mechanical

Chicago Gaming Pinball Machine Dimensions

Assembly

Assembling the Chicago Gaming Pulp Fiction Special Edition Pinball Machine is a straightforward process that typically takes around 20–30 minutes, and two people are strongly recommended for safe and efficient setup.

The machine arrives largely pre-assembled in a single professionally crated shipping carton. Begin by cutting the shipping bands and opening the carton, checking all loose parts against the included packing list. With your second person, use the built-in nylon strap to carefully slide the game out of the carton (never pull on the ball shooter).

Remove the foam corner padding, then stand the cabinet upright. Bolt on the four legs using a ratchet with a 5/8" socket (or a 5/8" wrench) and level the machine precisely using the included levelers and a torpedo bubble level.

Next, remove the wing bolts and washers securing the backbox shipping cleat, raise the backbox into position, and secure it firmly. Remove the backglass, extract the insert-door shipping screw and all shipping material from the five alphanumeric displays, then reinstall the backglass and lock the backbox.

Clear any remaining packing material and shipping blocks from the playfield, wipe the four steel pinballs with a clean cloth to remove any anti-rust compound, and load them into the ball trough.

Finally, adjust the tilt plumb-bob to your preferred sensitivity. Tools needed: wire cutters or scissors, needle-nose pliers, utility knife, 1/4" nutdriver, a ratchet with 5/8" socket, and a torpedo bubble level. A full printed manual is included in the box and is also available here:

Chicago Gaming Pulp Fiction Pinball Machine Manual

 

Description

Chicago Gaming Pulp Fiction Special Edition Pinball Machine Cover Image 2

Chicago Gaming Pulp Fiction Special Edition Pinball Machine Cover Image Model Comparison

The Chicago Gaming Pulp Fiction Special Edition Pinball Machine, where Quentin Tarantino's cinematic masterpiece meets the golden era of pinball.

Born from a direct request by Tarantino himself, who wanted an authentic 1980s-style Pulp Fiction pinball experience for his personal collection, this machine stands as one of the most culturally significant pinball releases in decades.

Tarantino rarely licenses his intellectual property. Owning one is a rare privilege.

Crafted for arcades, barcades, bars, and entertainment venues that demand the best, this is a coin-operated machine engineered to draw crowds, earn revenue, and deliver a genuinely immersive gameplay experience that keeps players coming back.

Available in two selectable coin-door configurations: the Special Edition (Model 21000-SE) with a vintage stainless steel coin door featuring an illuminated Pulp Fiction logo and start button on the door, and the Special Edition DBV Ready (Model 21000-SED) with a traditional black coin-op door, dollar-bill-validator connector, and start button on the cabinet.

Both models are the same exceptional machine. Choose the coin door that fits your venue setup, and the game handles the rest.

About Chicago Gaming Company

Chicago Gaming Company has been engineering premium pinball machines and arcade products with a relentless commitment to quality and reliability. Collaborating closely with legendary industry talent and building on original, time-tested Williams standard pinball mechanisms, CGC has earned a reputation for producing machines with the longest warranties in the industry, up to eight times longer than most competing manufacturers.

Chicago Gaming Logo

Developed in partnership with Play Mechanix, the Pulp Fiction Special Edition is the result of that same uncompromising standard: a machine built not just to perform on day one, but to earn reliably for years on location. When you put a Chicago Gaming machine on your floor, you're investing in a name that stands behind every single one.

Designed by a Legend. Mark Ritchie's Masterwork Playfield

Legendary pinball designer Mark Ritchie is one of the most respected names in the history of the medium. He masterfully crafted a playfield that, on its surface, evokes the unmistakable feel of classic 1980s machines, but beneath that retro exterior hides a depth and mechanical complexity that rivals anything produced today.

Multiple multiball modes, spinning targets, drop target banks, and dual locking assemblies create a layered gameplay experience that engages first-time players and seasoned veterans in equal measure.

This is the rare machine that doesn't just look great in your venue, it plays brilliantly. Players discover new objectives and modes with every game, which means longer sessions, higher per-play revenue, and a machine that never grows stale on your floor.

250+ Iconic Lines of Dialogue

Sound designer David Thiel has woven over 250 iconic lines of Pulp Fiction dialogue (delivered by 19 legendary characters from the film) into every moment of play, pulling the player directly into Tarantino's world from the first plunge of the ball. Jules, Vincent, Mia, Marsellus, The Gimp, Honey Bunny, Pumpkin. They're all here, speaking in their own voices, at exactly the right moment.

Five licensed songs from the original Pulp Fiction soundtrack further cement the experience: Comanche, Jungle Boogie, Misirlou, Son of a Preacher Man, and You Never Can Tell. Complemented by a number of original compositions, the audio package is a total immersive environment.

Five Multiball Modes, Three Mini-Wizard Modes, and One Ultimate Wizard Mode

Josh Sharpe's rule set strikes the perfect balance between approachability and depth. Casual players can jump in and enjoy the ride immediately; competitive players will spend months chasing every mode to completion. Five distinct multiball modes including Briefcase Boogie and Pawn Shop Panic. They keep the chaos controlled and the excitement building.

Three Mini-Wizard Modes (Cast Chaos, Pulp Fiction Frenzy, and The Shot) reward mastery with escalating intensity, and the ultimate Divine Intervention Wizard Mode awaits only those skilled enough to unlock it.

Custom Character Sculpts, Gun Magnet, and a Playfield That Tells the Story

Ritchie vintage watch with bronze case displayed on stand, showing dial with Arabic numerals and subsidiary seconds dial, macro product photography

Chicago Gaming Pulp Fiction Special Edition pinball machine with illuminated burger prop and playfield details visible in commercial coin-operated model

The playfield is populated with custom-sculpted figures of Vincent Vega and Jules Winnfield, a "Royale With Cheese" burger, an illuminated gold watch, and an interactive briefcase, each tied directly to specific gameplay mechanics and modes.

The gun magnet catches and throws pinballs across the playfield in unpredictable ways that mirror the film's legendary unpredictability.

The Pawn Shop features a 3-ball subway locking assembly; the briefcase houses a separate 3-ball lock. Four memory drop targets, a 3-bank of drop targets, and two adrenaline heart hall-effect spinning targets complete a playfield packed with purposeful, thematic mechanisms.

Retro Alphanumeric Displays and RGB LED Lighting

The retro 13-segment alphanumeric LED scoring displays pay direct tribute to the 1980s machines that defined an era, a deliberate aesthetic choice that gives this machine an authentic vintage presence the moment it hits your floor.

The mirrored backglass features custom hand-drawn artwork depicting Pulp Fiction's legendary Jack Rabbit Slim's dance scene, commanding attention from across any room.

RGB LED general illumination, 15 RGB LED software-controlled featured inserts, and a fully integrated RGB LED lighting system on the lower arch create a dynamic, evolving light show that responds to gameplay in real time. The machine looks as alive as it plays.

Two Coin-Door Configurations: Built for Your Venue

Chicago Gaming Pulp Fiction Special Edition Model 21000-SE Pinball Machine, commercial coin-operated game, front angled view showing playfield and backglass display

Chicago Gaming Pulp Fiction Special Edition Pinball Machine Model 21000-SE, commercial coin-operated game, front playfield view showing reel windows and drop targets

The Special Edition (21000-SE) ships with a vintage stainless steel coin door featuring an illuminated LED Pulp Fiction logo and start button directly on the door: a coin-op configuration with unmistakable retro character that suits the machine's aesthetic perfectly.

 

Chicago Gaming Pulp Fiction Special Edition Model 21000-SED Pinball Machine, commercial coin-operated arcade game, full front view showing playfield and backglass display

The Special Edition DBV Ready (21000-SED) ships with a traditional black coin-operated door, a dedicated 12V dollar-bill-validator harness, and a start button mounted on the cabinet. Ready for paper-money acceptance the moment your validator is connected.

Both models also support free-play operation, giving you full flexibility to run the machine on location or in a private setting. The coin-door configuration is the only difference between the two. Choose based on your venue's payment infrastructure and operator preference.

A Proven Revenue Opportunity for Arcades, Bars, and Barcades

Pinball machines with deep rulesets, legendary IP, and immersive audio-visual experiences are among the highest-performing earners in the amusement industry.

Pulp Fiction checks every box. The combination of an iconic film license, a recognizable soundtrack, custom sculpts, and a ruleset that rewards repeated play makes this a machine players will seek out and return to.

The DBV Ready variant eliminates the friction of coin-only operation, accepting dollar bills and increasing the per-play transaction speed. That is a meaningful difference in high-traffic venue environments.

Backed by Chicago Gaming Company's industry-leading warranty (12-month electronics, 6-month mechanical), this is a machine you can put on your floor with confidence and leave earning with minimal downtime.

Collector Appeal and Its Limited-Edition Sibling

The Special Edition is the definitive commercial operator version of the Pulp Fiction pinball machine, premium in every sense, built to perform, and wearing one of cinema's most iconic licenses.

For collectors seeking the ultimate expression of this machine with exclusive sculpts, a signed Certificate of Authenticity, shaker motor, mirror blades, and production limited to just 1,000 units worldwide, be sure to view the Bad Mother Flipper Limited Edition listing on our site.

Click the 'Add to cart' below to order yours today! Still have a question or concern? Give us a call at 855-924-4457 now!


Product Specifications

What's Included in the Package?

  • Pulp Fiction Special Edition Pinball Machine (your choice of coin-door configuration: 21000-SE or 21000-SED)
  • 4 legs with levelers and locking nuts
  • 4 steel mirror-finish pinballs
  • Printed game manual
  • USA line power cable
  • Line cord cover and 2 screws
  • Assorted game key fobs
  • 2 instruction / pricing cards

Technical Specifications

Models Available: Special Edition (21000-SE) | Special Edition DBV Ready (21000-SED)

Coin-Door Configuration (SE): Vintage stainless steel coin door with illuminated LED Pulp Fiction logo and start button on door

Coin-Door Configuration (SED): Traditional black coin-op door with DBV connector (12V dollar-bill-validator harness) and start button on cabinet

Operation: Coin-Op and Free Play

Players: 1 - 4

Cabinet Dimensions (Assembled): 30" W × 58" D × 76" H (backbox upright)

Assembled Weight: Approximately 275 lbs

Power: 120V / 60Hz standard household outlet (internal 70V playfield supply; supports supply-voltage conversion for international use)

Scoring Display: Retro 13-segment alphanumeric LED scoring displays

Dialogue: 250+ iconic lines featuring 19 movie characters

Licensed Music: 5 songs from the original Pulp Fiction soundtrack

Multiball Modes: 5 (including Briefcase Boogie and Pawn Shop Panic)

Roll Scene Modes: 5 (Twist Contest, BMF Wallet, Gold Watch, Clean the Car, The Shot)

Mini-Wizard Modes: 3 (Cast Chaos, Pulp Fiction Frenzy, The Shot)

Wizard Mode: Divine Intervention

Lighting: RGB LED general illumination, 15 RGB LED software-controlled featured inserts, integrated RGB LED lower arch lighting

Playfield Mechanisms: Gun magnet, 4 memory drop targets, 3-bank drop targets, Pawn Shop 3-ball subway lock, briefcase 3-ball lock, 2 adrenaline heart hall-effect spinning targets, knocker assembly

Warranty: 12-month electronics / 6-month mechanical

Chicago Gaming Pinball Machine Dimensions

Assembly

Assembling the Chicago Gaming Pulp Fiction Special Edition Pinball Machine is a straightforward process that typically takes around 20–30 minutes, and two people are strongly recommended for safe and efficient setup.

The machine arrives largely pre-assembled in a single professionally crated shipping carton. Begin by cutting the shipping bands and opening the carton, checking all loose parts against the included packing list. With your second person, use the built-in nylon strap to carefully slide the game out of the carton (never pull on the ball shooter).

Remove the foam corner padding, then stand the cabinet upright. Bolt on the four legs using a ratchet with a 5/8" socket (or a 5/8" wrench) and level the machine precisely using the included levelers and a torpedo bubble level.

Next, remove the wing bolts and washers securing the backbox shipping cleat, raise the backbox into position, and secure it firmly. Remove the backglass, extract the insert-door shipping screw and all shipping material from the five alphanumeric displays, then reinstall the backglass and lock the backbox.

Clear any remaining packing material and shipping blocks from the playfield, wipe the four steel pinballs with a clean cloth to remove any anti-rust compound, and load them into the ball trough.

Finally, adjust the tilt plumb-bob to your preferred sensitivity. Tools needed: wire cutters or scissors, needle-nose pliers, utility knife, 1/4" nutdriver, a ratchet with 5/8" socket, and a torpedo bubble level. A full printed manual is included in the box and is also available here:

Chicago Gaming Pulp Fiction Pinball Machine Manual

 

Free Shipping

Every Chicago Gaming pinball machine ships to you completely free. We cover the freight, with no hidden charges at checkout and free curbside delivery anywhere in the 48 contiguous U.S. states.

All machines ship via LTL (Less Than Truckload) freight on a pallet, with lift-gate service included. The freight carrier will contact you ahead of time to schedule a delivery appointment, so someone can be there to receive it. We recommend having at least two people available at delivery to help uncrate and move the machine into place.

Want it set up for you? Simply select White Glove Delivery at checkout, and we'll arrange for a professional team to bring your machine into the room of your choice, assemble it, and make sure it's ready to play.

Delivery typically takes 2 to 4 weeks. Please note that limited-run editions, machines with toppers, and deposit or build-to-order editions may require additional lead time before they ship.

Why Buy From Us

Here's why buying your Chicago Gaming pinball machine from us is the right move:

  • Free Shipping: We cover the freight on every Chicago Gaming machine. Free curbside delivery with lift-gate service and no hidden charges at checkout.

  • No Sales Tax: Pay no sales tax in most states (except Wyoming).

  • Full Manufacturer Warranty: Every machine carries the complete Chicago Gaming Company Limited Warranty, and we honor it in full. We'll guide you through the entire process if you ever need to make a claim.

  • Returns Assistance: We follow Chicago Gaming's own return policy, and our customer service team will coordinate warranty and replacement-parts support with the manufacturer on your behalf.

  • Price Match Guarantee: Find the same Chicago Gaming machine for less? Let us know and we'll match it 100%.

  • Expert Guidance: From choosing the right model and edition to understanding delivery and setup, our team of pinball and arcade experts is here to help every step of the way.

Warranty

All new Chicago Gaming pinball machines purchased through our store are covered by the full Chicago Gaming Company Limited Warranty, which we honor in full. The warranty period begins on the date of invoice.

Warranty Coverage

Materials & Workmanship: Covers the machine against defects in materials and workmanship when installed and used normally. Chicago Gaming will repair or replace any covered defective part at no charge, excluding shipping/handling and any labor to install the part. Coverage includes:

  • Electronic components: controller board, CPU board, playfield board, power supply board, solenoid driver boards, and LCD controller board.
  • Mechanical and other components that fail due to defects in materials or workmanship.

Coverage length (varies by edition):

  • Special Editions: 12 months electronics / 6 months mechanical & other components.
  • Limited and premium Editions: up to 24 months electronics / 12 months mechanical & other components.

Please note: any cosmetic issues must be reported within 14 days of receiving your machine.

What's Not Covered

  • Labor or service calls to replace any part.
  • Normal wear-and-tear items (rubber rings, bulbs, plastics, posts, etc.).
  • Damage from improper installation, shipping or handling, negligence, misuse, alteration, modification, abuse, or rust.
  • Damage from electrical surge, liquid intrusion, fire, theft, acts of God, improper electrical connection, or repairs by unauthorized personnel.
  • Damage during shipping (transit-damage claims must be filed with the freight carrier).

Implied warranties are excluded, and Chicago Gaming is not liable for any indirect, special, incidental, or consequential damages.

How to Request Warranty Service

  • Contact our Customer Service Team first. In most cases we can help troubleshoot and resolve the issue quickly.
  • If needed, we'll help open a claim with Chicago Gaming through their Help Desk
  • Chicago Gaming will repair or replace the covered part; any defective part must be properly packaged and returned freight prepaid.

Our Commitment

We're here to support you through the entire warranty process. Because you purchased your machine from us, our customer service team will act as your connection with Chicago Gaming to make sure your issue is resolved quickly and efficiently.

Returns

We follow Chicago Gaming's own return policy. Due to the substantial size and weight of these machines and the freight shipping they require, they are not eligible for returns. They require special handling, which makes returns impractical.

Once your machine has been shipped, we cannot cancel the order. Please review your purchase carefully before finalizing it to ensure it meets your expectations.

Your satisfaction is our priority. If you encounter any issues with your machine, we are committed to providing support and assistance with replacement parts and full warranty coordination.

Our goal is to resolve any problems promptly and effectively, keeping your machine in excellent condition. For any further questions or concerns, please contact our customer service team and we'll be happy to assist you.